Based on 645 Reviews

Average

4.4

(645 Reviews)
5 Star
440
4 Star
105
3 Star
52
2 Star
29
1 Star
19

Reviews

  • user2

    Imposible to build and longer refunds

    The bed looks divine, however it is impossible to assemble, and when I tried to make the debolution, they gave me options such as paying for the assembly, or paying $ 200 for the shipping of the bed, of which it is worth $ 400, a service will suffice deficient without counting that it took a month to make the return, I definitely recommend that you be very avid if you plan to buy this bed, and secondly, that you are very very patient because if you do not manage to assemble it, the return will take more than a month, good luck

  • user2

    My dream bed

    I had friends help me with the assembly and they made several mistakes with using the wrong screw or bolt and caused us to have to redo several steps. Sometimes it took some time trying to figure out how to assemble or complete certain steps. I recommend taking your time and make sure you use the correct parts as you assemble the bed. I love my bed and the storage it provides. Its the perfect solution to what I was looking for and needed

  • user2

    Great quality!

    Love how sturdy this beast is! I built it by myself, so doable. But if you can have someone help, it will go quicker. I love how the back isn't just tacked on...all screwed and secure! Worth the money with tons of storage in different size spaces. Haven't even filled mine up yet!

  • user2

    Would NOT recommend.

    Horrible to assemble. Dozens of pieces to arrange. Scratches sooo easily. Also, they left out every single slat so I cant even use it. Update: bed is 100% assembled. Pieces came damaged. Spent over 8 hours putting this bed together and all the packages did not arrive at the same time. Seller knows UPS has this issue and they still use them. Seller offered $50 for the hassle on a $1000 bed with damaged pieces. They offered to ship new pieces but putting this together was worse than an IKEA bed. Pieces did not line up. Also, their selling point were these slide in/out night stands on each side and theyre completely UNUSABLE. Anything you put on them slides right off because the board tilts so badly. I attached a picture. Pro: multiple support beams, very happy with that aspect.

  • user2

    Great bed, even better customer service

    I LOVE this bed. I did balk at the price a little, but it really is comparable and reasonable when you consider the quality and the 2-in-1 storage component. I wouldn't go so far to say it replaces a dresser, but I'm planning on using it to store linens and bedding and it will probably replace my nightstands (which are a necessity for me). Assembly is a 2 person job, and my husband and I did make it harder on ourselves by not having our electric screwdriver (though even still there are parts I would do by hand to not strip/mar the screws). It took us a few hours, and we eventually scrapped putting the drawers together to have something to sleep on for the night (since we moved and junked our old) and finished those add ons over the next couple days as we thought about it. The finished product is gorgeous. We have the caramel and it is lustrous, warm, rich, red wood tone. The wood itself is sturdy and substantial (the very few virgin wood places to screw in were tough) and the bed shakes not at all! Now, (the seller). Phenomenal. I had an issue with my card through (mostly my fault for ordering twice, a little bad advice from reps, but they made it right) and I was Really concerned that the shipping window would no longer align with my arrival at the new house and I'd have to sleep on the floor for a week or more. Messaged and they sent it from their closer warehouse and it arrived in a day or 2, the exact day we moved in as it happens. They completely resolved a really stressful situation just so easily and efficiently. I am really, very appreciative. When there was a further issue with the card (stemming from fixing the first double-bill situation), they kindly reached out and asked if I had had issues with the delivery and I was able to proactively reach out to to make sure was paid. 10/10 would order again and have Definitely recommended to friends.

  • user2

    Follow INSTRUCTIONS

    Follow the freaking directions. Will save you hours.

  • user2

    Preliminary review: replacement of mismatched parts in progress

    Edited to add: Staff person emailed us back promptly and very courteously, kindly apologizing for the error and saying the correct boxes will ship tomorrow and arrive in two business days. We've requested they also retrieve the error boxes we repacked and return those to their warehouse. High marks for timely, kind, and effective responsiveness on the part of their staff! We will update again when the correct boxes arrive. We received the bed, all four boxes, but only after building Box 1 - which went fine - did we open box 2 to discover that the side modules that were sent are the wrong color. We very specifically ordered the white bed, and the bottom section in Box 1 was white... but upon opening one of the Side Module boxes it became clear they were the wrong color - they look more like stained wood. It looks as if we were sent two of the proper color boxes (the bottom and top), and that both side modules are labeled Caramel, the wrong kind (see the photo). I would have checked this sooner but all of the boxes were very tightly sealed, and after opening one it was clear they would be hard to move after opening. This is a very unfortunate situation since we now have a partly assembled bed frame and a daughter who does not have her bed to sleep in. We need to get those side modules replaced with white ones as soon as possible - I have contacted the seller to see if they can help remedy this. I may well update my rating if they prove responsive and are able to fix their mistake.

  • user2

    Beautiful but heavy

    Was a little concerned when I ordered this due to assembly. My wife and I took about 8 hours assembling this behemoth. It was not hard just very tedious. Unfortunately my back and knees are killing me. With a 13 inch mattress this is at the perfect height. It supports both of us with no movement or noise. Make sure you get it placed where you want to have it. Once it's assembled it is HEAVY

  • user2

    Super premium bed frame

    Let's state one thing about this bed frame, boy is it ever premium. If you don't have time or patience to assemble, this bed is may not be for you. It took my wife and I to assemble the king size version nearly 9 hours. Now that that is it of the way, this bed frame is VERY nice. There is so much storage and everything is made from actual wood, none of that particle board stuff, it better be for $1000 (after taxes). My favorite thing about this bed frame is the sourcing for the wood. 's environmentally friendly practices, all the way down to the packaging, are a huge highlight to what the stand for. The wood is sourced from planted forests and the packaging is made entirety of of recycled materials. We did have one issue with assembly though. The plastic rails for the slide out trays are super flimsy and the videos show the rails being made of wood. Because they're plastic rails they can't hold any weight without flexing. I really wish they would have been the wooden rails, the screws didn't even fit so we had to get longer screws for them. All in all, if you follow the instructions you won't be disappointed.

  • user2

    Missing parts, cheap quality. Hard to assemble.

    Poor quality for the outrageously high price. Some parts also missing. Hard to assemble, not enough screws. I would like to send it back but it is a hassle. I would not recommend this item, sorry.

Add a review