The bed is not working anymore. Worked fine for awhile then last few weeks when I pushed on remote for head or feet comes up or down it would hesitate and moved then stopped. For as much money I spend you would think it should last a lot longer. Very upset and unhappy customer.
Zero gravity does not work well. The head does not rise up high enough and the foot raises too high
The remote is hard to press from time to time
I believe there is a defect in the motor and remote and needs replacement.
Contacted customer service and they advise me to contact the manufacturer to remove the parts.
Bought this for my aging mother and she loves it! Easy to put together and while the delivery was late, it was worth the wait. The nice thing about this model is that it has 6 legs instead of 4 and feels very sturdy. Will probably buy another one for myself soon.
UPDATE: The foot mechanism got stuck in the up position and I reached out to customer service. Since the bed has a 3 year warranty, they emailed me to let me know they would send a replacement part after I got them the info from the product tag. It has been over 4 months and no one will get back to me about the replacement parts ETA. When you email back they send you the same message which is a repeat of the previous message saying they will follow up. When you call the customer support number, you get directed to a VM box that is completely generic. Im VERY disappointed that they do not honor their warranty. I havent been able to use the bed on the bottom since February.
Great bed, quiet does everything you want or need at a very reasonable price. Only problem is I had to return 3 beds. The metal legs are welded to a threaded rod. The rod kept breaking the weld as I was installing. The dont ship parts. When I asked for new legs, they sent an entire new bed.
frame is good, remote died after a few weeks and now its just a overpriced bed frame that does nothing.
Had spinal surgery and needed this to work. Where do you get a new remote?
The frame went together with no problem and works. There are however, several design flaws. The remote is a joke and I have no idea why a screen lights up when you push a button because it is the same picture with a blinking dot, that you see with all the buttons. It cannot be used in the dark because the buttons are so flush with the remote body it is difficult to find the button you want. If they would have put some effort in to it, the buttons could have been back lit rather than showing a useless picture. My major concern though is the lifting ability. The first issue is with the remote and its preset zero gravity button. It is not preset, you are supposed to set the zero gravity setting yourself. The angles of the zero gravity position were created by NASA and all a person can do is guess; it should be factory set!! My main dislike of the frame is that the feet/legs do not lift high enough. I know the height I want is available, even on a hospital bed. I have woken up with a back ache every day since getting it because my knees need to be raised quite high. I was using a borrowed hospital bed the 6 months previous to receiving this bed. My knees were raised nicely and I awoke with no back ache. I looked forward to this bed for quite some time and am completely disappointed. I would have returned it if it was not such a headache to do so.
Reviews
VERY DISAPPOINTED
CANNOT GET THE REMOTE TO WORKVERY DISAPPOINTED.HAVENT HAD A CHANCE TO FIND SOMEONE WHO CAN FIX IT.
Terrible Product
The bed is not working anymore. Worked fine for awhile then last few weeks when I pushed on remote for head or feet comes up or down it would hesitate and moved then stopped. For as much money I spend you would think it should last a lot longer. Very upset and unhappy customer.
Defected parts
Zero gravity does not work well. The head does not rise up high enough and the foot raises too high The remote is hard to press from time to time I believe there is a defect in the motor and remote and needs replacement. Contacted customer service and they advise me to contact the manufacturer to remove the parts.
Foot Motor Out
Great on our backs, but the foot motor stopped working after four days.
I thought it was great / until it broke and will not honor the warranty.
Bought this for my aging mother and she loves it! Easy to put together and while the delivery was late, it was worth the wait. The nice thing about this model is that it has 6 legs instead of 4 and feels very sturdy. Will probably buy another one for myself soon. UPDATE: The foot mechanism got stuck in the up position and I reached out to customer service. Since the bed has a 3 year warranty, they emailed me to let me know they would send a replacement part after I got them the info from the product tag. It has been over 4 months and no one will get back to me about the replacement parts ETA. When you email back they send you the same message which is a repeat of the previous message saying they will follow up. When you call the customer support number, you get directed to a VM box that is completely generic. Im VERY disappointed that they do not honor their warranty. I havent been able to use the bed on the bottom since February.
Not working!!! Help
Not working. Help!!!
great bed, poor leg quality
Great bed, quiet does everything you want or need at a very reasonable price. Only problem is I had to return 3 beds. The metal legs are welded to a threaded rod. The rod kept breaking the weld as I was installing. The dont ship parts. When I asked for new legs, they sent an entire new bed.
REMOTE issues and useless without a working remote.
frame is good, remote died after a few weeks and now its just a overpriced bed frame that does nothing. Had spinal surgery and needed this to work. Where do you get a new remote?
Just had the bed for two months and the head
Just had the bed for two months and the head motor wont hold the lift. Goes back down by its self.
Major design flaws
The frame went together with no problem and works. There are however, several design flaws. The remote is a joke and I have no idea why a screen lights up when you push a button because it is the same picture with a blinking dot, that you see with all the buttons. It cannot be used in the dark because the buttons are so flush with the remote body it is difficult to find the button you want. If they would have put some effort in to it, the buttons could have been back lit rather than showing a useless picture. My major concern though is the lifting ability. The first issue is with the remote and its preset zero gravity button. It is not preset, you are supposed to set the zero gravity setting yourself. The angles of the zero gravity position were created by NASA and all a person can do is guess; it should be factory set!! My main dislike of the frame is that the feet/legs do not lift high enough. I know the height I want is available, even on a hospital bed. I have woken up with a back ache every day since getting it because my knees need to be raised quite high. I was using a borrowed hospital bed the 6 months previous to receiving this bed. My knees were raised nicely and I awoke with no back ache. I looked forward to this bed for quite some time and am completely disappointed. I would have returned it if it was not such a headache to do so.
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