Arrived early. Accidentally got 2 right arms. Customer service could not have been better to swap out wrong arm. My mother is ecstatic about it. It is a game changer for her. Has helped in her hip surgery recovery. Highly recommend. Very reasonable price. And I researched many chairs. This one is a winner!!!! Looks great too. She LOVES it.
We needed a lift chair ahead of pending abdominal surgery. Tried several in stores and measured for correct seat depth etc. The order came promptly, and took about 30 minutes to assemble - be thoughtful with the cable routing so they dont get pinched by the mechanism! Lifts, reclines, massages and heats like it should, although getting heat without massage is unnecessarily complex. Build and finish seem good.
I purchased this for my Mom who has some mobility issues and painful arthritus. Not a deal breaker, but this recliner is smaller than our other recliner. We are both 57 and after sitting in our other very large recliner that kind of envelops you, this one feels a bit strange at first.
The remote that came with it did not allow for the heat to function separate from the massage. I messaged the seller and they shipped out a different remote right away.
I have had this chair a year. It was a Christmas present. It has been a god send. If I do too much, the heat and massage make it all better.
Today, I came home to a chewed wire. My dog decided to eat it.
I called customer service. She was great. In no time, she told me I would receive a new part. Should arrive tomorrow. She didnt even charge me. I was willing to pay. There has been nothing wrong with this chair. My dog did it.
I had this chair assembled by a person contracted through . I wish I had just had my son do this. It was not hard.
The installer threaded the cord for the controller through the inside of the chair and in one month it became caught in the mechanics and crimped. I did not know at that time that that was causing the chair to not lift. I contacted and told them that I thought that the installation caused the damage. They had that company respond.
This was not the way to go.
I messaged the seller and the seller really helped me. They are excellent. Within a short time, the problem was figured out and a fix was made.
I highly recommend this chair and this company!
The best service was the customer service. Apple emailed a response promptly answering all questions. It was to heavy for us 85 and 80 to lift and put together but friends helped. 5 Stars + for customer service.
Reviews
Impressive
Arrived early. Accidentally got 2 right arms. Customer service could not have been better to swap out wrong arm. My mother is ecstatic about it. It is a game changer for her. Has helped in her hip surgery recovery. Highly recommend. Very reasonable price. And I researched many chairs. This one is a winner!!!! Looks great too. She LOVES it.
Good chair at a great price
We needed a lift chair ahead of pending abdominal surgery. Tried several in stores and measured for correct seat depth etc. The order came promptly, and took about 30 minutes to assemble - be thoughtful with the cable routing so they dont get pinched by the mechanism! Lifts, reclines, massages and heats like it should, although getting heat without massage is unnecessarily complex. Build and finish seem good.
Bad Message Remote!!
We dont like that the Remote for Message stopped working after only 2 Weeks we want to return the chair!!!!
Must Have
It was a little tricky to assemble and the recline remote did not work. Replacement sent in a timely manner and all is good
the recliner is smaller than we were expecting
I purchased this for my Mom who has some mobility issues and painful arthritus. Not a deal breaker, but this recliner is smaller than our other recliner. We are both 57 and after sitting in our other very large recliner that kind of envelops you, this one feels a bit strange at first. The remote that came with it did not allow for the heat to function separate from the massage. I messaged the seller and they shipped out a different remote right away.
Customer service is incredible
I have had this chair a year. It was a Christmas present. It has been a god send. If I do too much, the heat and massage make it all better. Today, I came home to a chewed wire. My dog decided to eat it. I called customer service. She was great. In no time, she told me I would receive a new part. Should arrive tomorrow. She didnt even charge me. I was willing to pay. There has been nothing wrong with this chair. My dog did it.
Good product
Well made comfortable lift chair.
Working with the manufacturer
I had this chair assembled by a person contracted through . I wish I had just had my son do this. It was not hard. The installer threaded the cord for the controller through the inside of the chair and in one month it became caught in the mechanics and crimped. I did not know at that time that that was causing the chair to not lift. I contacted and told them that I thought that the installation caused the damage. They had that company respond. This was not the way to go. I messaged the seller and the seller really helped me. They are excellent. Within a short time, the problem was figured out and a fix was made. I highly recommend this chair and this company!
Heavy for senior citizens to put together.
The best service was the customer service. Apple emailed a response promptly answering all questions. It was to heavy for us 85 and 80 to lift and put together but friends helped. 5 Stars + for customer service.
Perfect for father.
Perfect use in nursing home for my father. He loves it.
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