This product is nice, however, it has a large scratch in the headboard when I received the product. I already had it built so I was not about to take it apart and send it back for a new one.
Look how uneven the holes are! None of the holes line up right, and theyre all supposed to be the same. This was the first step in the instructions, and the holes dont line up. Its impossible to put it together with the parts provided. I talked to support and after a bunch of hoops (send pictures in an email, etc) they sent replacement parts but the holes alignment was EVEN WORSE on the new parts! Do they even measure in the warehouse? Or are they just eyeballing it and phoning it in?
Other fun times with support:
1) On one support chat, the customer service rep was just AFK for 10-15 minute intervals talking to supervisor. But when I dont respond for 3 minutes, they eagerly disconnect. No warning about the hold, just gone indefinitely. Thanks Maria!
2) Maria said Ill take care of this. Trust me. Ill email you. That was last week. Spoiler alert: no email was ever sent. Thanks Maria!
2) Called their help line. Hold music ran so long that it stopped. No one ever answered. Its been 30 minutes. Im actually still on hold right now, with no music. Eerie.
3) After a few minutes, support just disconnected the chat without answering the question or providing an update. Thanks Nick!
4) Started a support chat. Someone started typing in chat, then just stopped. No one greeted me.
So my mattress has been on the floor for weeks. bed parts are on the floor all around my bedroom. And this is with the FIRST STEP of the instructions. What if the parts dont line up on the SECOND STEP?
Frustrating experience.
Had this for a year now, the front of the base isnt sturdy enough and has started to break unfortunately. We are going to try and rig it so that the weight doesnt make it collapse.
PROS:
-Not too difficult to assemble
-Decent price
-Looks good with my black decor
-Came well packaged
CONS:
-Does not feel exceptionally durable or sturdy. Im concerned about the long-term use of the bed
-Despite being well packaged, the bad was chipped, dented, and scratched in some places, particularly the headboard, which was disappointing. I was able to fill them in with a furniture marker because trying to return the bed would have been a hassle, but it is still somewhat noticeable
Using a 14 inch memory foam mattress. Looks amazing. Just put together so cant speak on longevity yet. All pieces were included, packaged wonderful and directions were ok to understand.
Really good bed, well worth the $money$, looks good easy to assemble, there even use plastic rapped styra foam so you dont have a mess when putting together, comes with the best little tool to put it together with, much better than that cheap Allen wrench that most companies give you this was a very well thought out assembly, and a great looking well made bed I would highly recommend
Reviews
Not bad
It was easy to assemble but overall i felt likeee it!!!s not very sturdy
Scratched
This product is nice, however, it has a large scratch in the headboard when I received the product. I already had it built so I was not about to take it apart and send it back for a new one.
Poor quality control. Parts dont line up, impossible to construct it. Terrible customer support.
Look how uneven the holes are! None of the holes line up right, and theyre all supposed to be the same. This was the first step in the instructions, and the holes dont line up. Its impossible to put it together with the parts provided. I talked to support and after a bunch of hoops (send pictures in an email, etc) they sent replacement parts but the holes alignment was EVEN WORSE on the new parts! Do they even measure in the warehouse? Or are they just eyeballing it and phoning it in? Other fun times with support: 1) On one support chat, the customer service rep was just AFK for 10-15 minute intervals talking to supervisor. But when I dont respond for 3 minutes, they eagerly disconnect. No warning about the hold, just gone indefinitely. Thanks Maria! 2) Maria said Ill take care of this. Trust me. Ill email you. That was last week. Spoiler alert: no email was ever sent. Thanks Maria! 2) Called their help line. Hold music ran so long that it stopped. No one ever answered. Its been 30 minutes. Im actually still on hold right now, with no music. Eerie. 3) After a few minutes, support just disconnected the chat without answering the question or providing an update. Thanks Nick! 4) Started a support chat. Someone started typing in chat, then just stopped. No one greeted me. So my mattress has been on the floor for weeks. bed parts are on the floor all around my bedroom. And this is with the FIRST STEP of the instructions. What if the parts dont line up on the SECOND STEP? Frustrating experience.
Easy to assemble - good value!
Very good instructions and easy to assemble. Feels sturdy. Attractive and good value for the price! We are very happy with it so far.
Hmmm
Had this for a year now, the front of the base isnt sturdy enough and has started to break unfortunately. We are going to try and rig it so that the weight doesnt make it collapse.
Great and affordable!
We have been using it for a year now and havent had any issues! Great and affordable!
Good price ,
This is very sturdy, heavy duty good value.
Good budget bed
PROS: -Not too difficult to assemble -Decent price -Looks good with my black decor -Came well packaged CONS: -Does not feel exceptionally durable or sturdy. Im concerned about the long-term use of the bed -Despite being well packaged, the bad was chipped, dented, and scratched in some places, particularly the headboard, which was disappointing. I was able to fill them in with a furniture marker because trying to return the bed would have been a hassle, but it is still somewhat noticeable
Beautiful frame for our new king bed
Using a 14 inch memory foam mattress. Looks amazing. Just put together so cant speak on longevity yet. All pieces were included, packaged wonderful and directions were ok to understand.
Really great bed, and very easy assembly
Really good bed, well worth the $money$, looks good easy to assemble, there even use plastic rapped styra foam so you dont have a mess when putting together, comes with the best little tool to put it together with, much better than that cheap Allen wrench that most companies give you this was a very well thought out assembly, and a great looking well made bed I would highly recommend
Add a review