Customer service was great and offers a 5 year warranty on all parts. There were broken pieces and I called they are sending them out. Not happy with buying it brand new and pieces being cracked in half. This product is super heavy also
Im super upset about this purchase!! It completely ripped to shreds when we moved it a little closer to the wall. The board ripped out of the drawer so the drawer under the bed is completely unusable and damaged. We bought this at the end of 2021 for my 4 year old sons room and just started using it when we moved into our house in March and its already completely ruined. I was expecting this to be his bed for many years as he went from a twin size in our old house to now a big queen bed in our new house, with this bed being a queen size.
Gave this 5 months before I have decided this was a terrible purchase. The parts came all dinged up, but where they were chipped would be covered by mattress so I got past that. The profile is what I wanted and the drawers were also what I was looking for. Today was so frustrating the bottom of the drawers have warped. This was a waste of money time and effort
The holes do NOT align on the frame do not at all it is a huge pain in the ass to put together. Its not the easiest to put together as one person but doable. Also really hard to move after being assembled feels like youre going to break it when you move it so build it where you want it to stay
I read the same reviews that you just did and I took a gamble the 140 pound Box showed up crushed 4 corners of the 2 panels the mattress sits on were crushed an entire pack of screws for the drawers was missing it was open in the Box there was tape on the corner of the Box that had been dropped and smashed so whoever was shipping it at some point knew what they did it's impossible to return unless I package the entire 140 pound Box backup
Reviews
The end were all peeled off when we open the box
I was a little upset for the money I paid for the ends to be damaged
Really bad
Shipping terrible box come with nothing inside no metal no screws, no material for drawings, box broken and open
Broken in the package.
Customer service was great and offers a 5 year warranty on all parts. There were broken pieces and I called they are sending them out. Not happy with buying it brand new and pieces being cracked in half. This product is super heavy also
Terrible quality! Super bummed
Im super upset about this purchase!! It completely ripped to shreds when we moved it a little closer to the wall. The board ripped out of the drawer so the drawer under the bed is completely unusable and damaged. We bought this at the end of 2021 for my 4 year old sons room and just started using it when we moved into our house in March and its already completely ruined. I was expecting this to be his bed for many years as he went from a twin size in our old house to now a big queen bed in our new house, with this bed being a queen size.
I had to return it because when I got the package it was completely damaged.
The box and materials inside were broken. I'm sure that if I could get an undamaged product I would like it.
Very poorly made
Gave this 5 months before I have decided this was a terrible purchase. The parts came all dinged up, but where they were chipped would be covered by mattress so I got past that. The profile is what I wanted and the drawers were also what I was looking for. Today was so frustrating the bottom of the drawers have warped. This was a waste of money time and effort
pain in the butt
The holes do NOT align on the frame do not at all it is a huge pain in the ass to put together. Its not the easiest to put together as one person but doable. Also really hard to move after being assembled feels like youre going to break it when you move it so build it where you want it to stay
holes in wrong spot so couldnt make even
holes were in wrong location so it was impossible to put together. got through most steps as needed and at the end was screwed. very disappointed
DONT DO IT
I read the same reviews that you just did and I took a gamble the 140 pound Box showed up crushed 4 corners of the 2 panels the mattress sits on were crushed an entire pack of screws for the drawers was missing it was open in the Box there was tape on the corner of the Box that had been dropped and smashed so whoever was shipping it at some point knew what they did it's impossible to return unless I package the entire 140 pound Box backup
Direction not clear and parts not lable for easy assembly
Parts damage from shipping Good for fire place
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