Recently, my 160lb 12-year-old caused some damage due to irresponsible use. I reached out to the manufacturer and offered to pay for replacement parts for the damaged components. The customer service representative I dealt with was exceptional. Her response time was quick, and she guided me through the entire process. She followed up via email to check if I had received the parts and to inquire about the overall experience. If I could, I would rate this company 100 stars for their outstanding service.
The high-quality netting provides a secure enclosure, giving me peace of mind while the kids play. It's durable and well-designed, ensuring that the little ones stay safely within the trampoline area. Kudos for prioritizing safety!
For those assembling the trampoline for the first time, I offer a few tips. Firstly, double-check the number of parts to ensure nothing is missing, making the assembly process smoother. Secondly, carefully inspect the net fence, jumping mat, and steel pipes for any damage, prioritizing the safety of your children. Lastly, despite the manual being a bit confusing, I managed to follow the instructions for a successful assembly. In conclusion, I highly recommend this trampoline. It has proven to be a delightful and fun product, especially for kids. Enjoy the bouncing fun!
We purchased this as a Christmas gift for our great grandson, who absolutely loves to jump. Our primary concern was his safety, given that he's only two years old. Thankfully, our intuition was correct, and this trampoline proved to be a safer option. As for the assembly process, it turned out to be much smoother than anticipated.
Our daughter adores the trampoline, but we've encountered an issue after two years of use – two springs have detached. Given the price we paid, we anticipated higher quality. We're hopeful for a response from the company and will revise our review accordingly.
Assembly was straightforward. I discovered a helpful assembly video on YouTube, with useful tips such as assembling it in the desired location because it won't fit through a door once put together. The package included a small metal screwdriver, but I opted for an electric drill to speed up the process. Without the drill, it might have taken longer, but overall, it only took 2 hours from unboxing to finishing cleanup.
I'm thrilled with this product! It's become a favorite among my kids. Although I encountered a few issues with the trampoline as some parts broke during use. I was pleasantly surprised by their prompt response and excellent service. They not only addressed my concerns immediately but also followed up on my request. The broken parts were swiftly replaced with new ones. I'm genuinely satisfied with my purchase and would highly recommend this product.
Setting it up was relatively easy, although I would recommend checking out a YouTube video beforehand for some helpful tips. One feature that gives us peace of mind is the absence of springs, eliminating any concerns about little fingers getting caught. While the padding is minimal, it seems to be effective, as our boys have had their fair share of falls without any injuries. Overall, we couldn't be happier with this purchase. If you're contemplating getting one, I would definitely go for it without any hesitation.
As for the trampoline itself, it's absolutely fantastic. The 10ft size is ideal for my family, providing ample space for us to bounce around without feeling cramped. The jumping mat is smooth and provides a nice bounce, and the springs are well-tensioned, resulting in a delightful jumping experience. The inclusion of a safety net is a brilliant feature, offering reassurance that my kids can enjoy themselves without the worry of accidental falls.
My daughter loves the trampoline; it conveniently fits into our family room, allowing her to bounce around whenever the mood strikes, which is practically all the time. Assembling it with my husband took us about 25 minutes, but the process was straightforward. It's a fantastic inclusion for your child's daily indoor enjoyment and physical activity.
Reviews
outstanding service.
Recently, my 160lb 12-year-old caused some damage due to irresponsible use. I reached out to the manufacturer and offered to pay for replacement parts for the damaged components. The customer service representative I dealt with was exceptional. Her response time was quick, and she guided me through the entire process. She followed up via email to check if I had received the parts and to inquire about the overall experience. If I could, I would rate this company 100 stars for their outstanding service.
A Secure Enclosure
The high-quality netting provides a secure enclosure, giving me peace of mind while the kids play. It's durable and well-designed, ensuring that the little ones stay safely within the trampoline area. Kudos for prioritizing safety!
delightful and fun
For those assembling the trampoline for the first time, I offer a few tips. Firstly, double-check the number of parts to ensure nothing is missing, making the assembly process smoother. Secondly, carefully inspect the net fence, jumping mat, and steel pipes for any damage, prioritizing the safety of your children. Lastly, despite the manual being a bit confusing, I managed to follow the instructions for a successful assembly. In conclusion, I highly recommend this trampoline. It has proven to be a delightful and fun product, especially for kids. Enjoy the bouncing fun!
a safer option
We purchased this as a Christmas gift for our great grandson, who absolutely loves to jump. Our primary concern was his safety, given that he's only two years old. Thankfully, our intuition was correct, and this trampoline proved to be a safer option. As for the assembly process, it turned out to be much smoother than anticipated.
Two Springs Have Broken Off
Our daughter adores the trampoline, but we've encountered an issue after two years of use – two springs have detached. Given the price we paid, we anticipated higher quality. We're hopeful for a response from the company and will revise our review accordingly.
Assembly was straightforward.
Assembly was straightforward. I discovered a helpful assembly video on YouTube, with useful tips such as assembling it in the desired location because it won't fit through a door once put together. The package included a small metal screwdriver, but I opted for an electric drill to speed up the process. Without the drill, it might have taken longer, but overall, it only took 2 hours from unboxing to finishing cleanup.
easy to assemble and safety
I'm thrilled with this product! It's become a favorite among my kids. Although I encountered a few issues with the trampoline as some parts broke during use. I was pleasantly surprised by their prompt response and excellent service. They not only addressed my concerns immediately but also followed up on my request. The broken parts were swiftly replaced with new ones. I'm genuinely satisfied with my purchase and would highly recommend this product.
some helpful tips
Setting it up was relatively easy, although I would recommend checking out a YouTube video beforehand for some helpful tips. One feature that gives us peace of mind is the absence of springs, eliminating any concerns about little fingers getting caught. While the padding is minimal, it seems to be effective, as our boys have had their fair share of falls without any injuries. Overall, we couldn't be happier with this purchase. If you're contemplating getting one, I would definitely go for it without any hesitation.
absolutely fantastic
As for the trampoline itself, it's absolutely fantastic. The 10ft size is ideal for my family, providing ample space for us to bounce around without feeling cramped. The jumping mat is smooth and provides a nice bounce, and the springs are well-tensioned, resulting in a delightful jumping experience. The inclusion of a safety net is a brilliant feature, offering reassurance that my kids can enjoy themselves without the worry of accidental falls.
Awesome Indoor gift
My daughter loves the trampoline; it conveniently fits into our family room, allowing her to bounce around whenever the mood strikes, which is practically all the time. Assembling it with my husband took us about 25 minutes, but the process was straightforward. It's a fantastic inclusion for your child's daily indoor enjoyment and physical activity.
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