Recently, my 160lb 12-year-old caused some damage due to irresponsible use. I reached out to the manufacturer and offered to pay for replacement parts for the damaged components. The customer service representative I dealt with was exceptional. Her response time was quick, and she guided me through the entire process. She followed up via email to check if I had received the parts and to inquire about the overall experience. If I could, I would rate this company 100 stars for their outstanding service.
outstanding service.
Recently, my 160lb 12-year-old caused some damage due to irresponsible use. I reached out to the manufacturer and offered to pay for replacement parts for the damaged components. The customer service representative I dealt with was exceptional. Her response time was quick, and she guided me through the entire process. She followed up via email to check if I had received the parts and to inquire about the overall experience. If I could, I would rate this company 100 stars for their outstanding service.