I ordered a back bed, this one is white! Im sure it will work the same when put together, but its too much of a pain in the butt for me to send this back, so I guess Im stuck with it. Dang.
After receiving our purchase we took out all the parts to find that the sealed hardware bag was missing the necessary screws and tools to assemble the beds. When we called customer service to inform them that we were missing pieces, we asked if we could go to a local hardware store to purchase replacements. The customer service rep claimed the screws that were missing were proprientaritary and that we would have to wait for them to ship out a new set. Since it was a Friday when we received the bed, we had to wait until the following Tuesday for the pieces. Sadly, after getting the express shipped parts on Tuesday, we found out that we were still missing 2 important screws!!! Our children have been very frustrated looking at their new bed sit in pieces for a week.
Not a good experience at all
This was such a pain to put together. It took 3 adults over 4 hours to put together. About 2 hours into the process we noticed that a major part was incorrect. They put 3 G bars, and 1 F bar instead of 2 G and 2 F. We were not about to take the whole thing apart at that point so we had to jimmy rig the top bunk together. Since its not put together correctly I am afraid that the top bunk is not as secure as I would hope. It was very disappointing and I would not recommed buying a bunk bed online. Dont be cheap, like I was. Buy one from a furniture store and have them deal with the hell putting it together.
If the order arrives flawlessly then probably ok company to work with. I received only one box out of two. They were slow to respond and when they finally did decide to take some time to email me they were not even sure what they had sent me. Disorganized, slow and not real interested in dealing with people. For all you parents out there with horror stories about putting kid stuff together and cry directions written by nonEnglish speakers/writers; stand by. This product is going to make the list of stories. The product itself is moderately ok. Nothing great, but ok for the price. With the crummy customer experience tho Im only giving them two stars.
We bought the loft bed because of the space saving issues we have and liked the idea of adding a futon underneath at a future time. What we found out is the futons are wider. Even though it was shown with one, we cant make it work. Not even a standard twin frame would fit. Really disappointed especially with dimensions.
The box arrived torn to smitherines. UPS guy was holding some of the rungs when he delivered it. Weak cardboard and poor packaging. I was missing 1 rung but figured it would take a month of sundays to get it so I put the bed together as is and the end with the missing rung is the end thats up against the wall.
Specs says it holds 250lbs it bows when my 115lb granddaughter gets on it. Im not so impressed with this bed. I have to get a sheet of plywood to put under the mattress so that I feel that my granddaughter will be safe and secure when shes in the bed.
Someday ill remember You get what you pay for. In this case, 149 was cheap and so is the bed.
Would I recommend this bed or the company that makes it to a friend? HECK NO!
Reviews
I ordered a back bed, this one is white
I ordered a back bed, this one is white! Im sure it will work the same when put together, but its too much of a pain in the butt for me to send this back, so I guess Im stuck with it. Dang.
Terrible experience
After receiving our purchase we took out all the parts to find that the sealed hardware bag was missing the necessary screws and tools to assemble the beds. When we called customer service to inform them that we were missing pieces, we asked if we could go to a local hardware store to purchase replacements. The customer service rep claimed the screws that were missing were proprientaritary and that we would have to wait for them to ship out a new set. Since it was a Friday when we received the bed, we had to wait until the following Tuesday for the pieces. Sadly, after getting the express shipped parts on Tuesday, we found out that we were still missing 2 important screws!!! Our children have been very frustrated looking at their new bed sit in pieces for a week. Not a good experience at all
Didnt last a year.
The Cheap support under the double bed bent. The screws fall out all the time. The ladder disconnected from the railing
Not Cost Effective If You Value Your Time
Huge number of parts around 350 as I recall. Entirely too much work for the money. Took me hours to put together and Im good at such things. Go to .
Big Lesson Learned
This was such a pain to put together. It took 3 adults over 4 hours to put together. About 2 hours into the process we noticed that a major part was incorrect. They put 3 G bars, and 1 F bar instead of 2 G and 2 F. We were not about to take the whole thing apart at that point so we had to jimmy rig the top bunk together. Since its not put together correctly I am afraid that the top bunk is not as secure as I would hope. It was very disappointing and I would not recommed buying a bunk bed online. Dont be cheap, like I was. Buy one from a furniture store and have them deal with the hell putting it together.
Sent partial order.
If the order arrives flawlessly then probably ok company to work with. I received only one box out of two. They were slow to respond and when they finally did decide to take some time to email me they were not even sure what they had sent me. Disorganized, slow and not real interested in dealing with people. For all you parents out there with horror stories about putting kid stuff together and cry directions written by nonEnglish speakers/writers; stand by. This product is going to make the list of stories. The product itself is moderately ok. Nothing great, but ok for the price. With the crummy customer experience tho Im only giving them two stars.
Not a good fit
We bought the loft bed because of the space saving issues we have and liked the idea of adding a futon underneath at a future time. What we found out is the futons are wider. Even though it was shown with one, we cant make it work. Not even a standard twin frame would fit. Really disappointed especially with dimensions.
Crappy packaging, Missing parts
The box arrived torn to smitherines. UPS guy was holding some of the rungs when he delivered it. Weak cardboard and poor packaging. I was missing 1 rung but figured it would take a month of sundays to get it so I put the bed together as is and the end with the missing rung is the end thats up against the wall. Specs says it holds 250lbs it bows when my 115lb granddaughter gets on it. Im not so impressed with this bed. I have to get a sheet of plywood to put under the mattress so that I feel that my granddaughter will be safe and secure when shes in the bed. Someday ill remember You get what you pay for. In this case, 149 was cheap and so is the bed. Would I recommend this bed or the company that makes it to a friend? HECK NO!
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