Im an owner of the first generation model and I like it a lot, but my mom needed one and I decided to get the 2.0 bed frame for her.
You know, you expect something thats advertised to be a refreshed model to be an improvement and this 2.0 bed base is clearly worse than the previous generation model that I own. Most of the problems stem from the the remote.
The bed motor adjusts the frame normally like you would expect and that works fine in my testing. The remote however, sucks. Instead of 3 memory positions, you only get one. Instead of being able to hit the flat button and forget it while it flattens on its own, you have to hold down the button the whole time or it stops. The zero gravity button doesnt even work. Its way more latent than the previous version. The flashlight LED is frustratingly dimmer than the one in my previous generation remote. These design choices are not by people trying to improve a product, dont get the 2.0 model, get the older one, its better.
On top of all of that nonsense, one of the legs came defective, and screws welding broke and was lost inside the leg. I spent like an hour and a half trying to get the screw through the hole so I could finish putting the thing together. Get what you pay for.
This is an excellent option for an adjustable frame. It is very affordable compared to the alternatives. We have a Sleep Number P5 mattress and it works great. Setup and operation couldnt be simpler.
Works well but massage feature is silly as it just vibrates. Has a charger but dont use it. Not sure that its fully charging my phone at night. Adjustable features work well.
I would rate this five stars, but I am very disappointed with the lack of customer support, so overall, I rated the experience three stars. I called customer support several times to get assistance with the phone app for the adjustable base. On , the company lists an app. I downloaded the app but was unable to pair it with the base. I called customer support, and they emailed me the manual with the instructions to set up the app. I followed the instructions to fidelity but was unable to get it to work. I called customer service again and told them that I followed the instructions but failed to get the app to work. The rep replied saying they dont create the app only the base and that another company created the app. This is unacceptable because if you list the app with your base you should offer full customer support. Part of the reason I bought this particular base is because of the phone app that I could use to control it. Solid base but app support is the worst!
Reviews
Used both the previous gen and current gen bed frame. The new one is a downgrade.
Im an owner of the first generation model and I like it a lot, but my mom needed one and I decided to get the 2.0 bed frame for her. You know, you expect something thats advertised to be a refreshed model to be an improvement and this 2.0 bed base is clearly worse than the previous generation model that I own. Most of the problems stem from the the remote. The bed motor adjusts the frame normally like you would expect and that works fine in my testing. The remote however, sucks. Instead of 3 memory positions, you only get one. Instead of being able to hit the flat button and forget it while it flattens on its own, you have to hold down the button the whole time or it stops. The zero gravity button doesnt even work. Its way more latent than the previous version. The flashlight LED is frustratingly dimmer than the one in my previous generation remote. These design choices are not by people trying to improve a product, dont get the 2.0 model, get the older one, its better. On top of all of that nonsense, one of the legs came defective, and screws welding broke and was lost inside the leg. I spent like an hour and a half trying to get the screw through the hole so I could finish putting the thing together. Get what you pay for.
Great bed
It was for my daughter, she loves it.
It really was the easiest bed to put together!
Perfect size and so easy to assemble.
Works great
It works as well or better than more expensive brands
Awesome bed base!
Super easy to put together and is exactly as described. The preset positions are convenient. I highly recommend this frame.
Great, Affordable Adjustable Bed
This is an excellent option for an adjustable frame. It is very affordable compared to the alternatives. We have a Sleep Number P5 mattress and it works great. Setup and operation couldnt be simpler.
It is adjustable
It is comfortable and the upper head of the bed adjusts fine. The foot seems to have a small amount of adjustment. I honestly think mine is defective.
Nice for foam mattresses
Works well but massage feature is silly as it just vibrates. Has a charger but dont use it. Not sure that its fully charging my phone at night. Adjustable features work well.
Customer Support
I would rate this five stars, but I am very disappointed with the lack of customer support, so overall, I rated the experience three stars. I called customer support several times to get assistance with the phone app for the adjustable base. On , the company lists an app. I downloaded the app but was unable to pair it with the base. I called customer support, and they emailed me the manual with the instructions to set up the app. I followed the instructions to fidelity but was unable to get it to work. I called customer service again and told them that I followed the instructions but failed to get the app to work. The rep replied saying they dont create the app only the base and that another company created the app. This is unacceptable because if you list the app with your base you should offer full customer support. Part of the reason I bought this particular base is because of the phone app that I could use to control it. Solid base but app support is the worst!
Easy set up
It was very easy set up I put it up myself although the instructions said two people
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