The bed itself is fine. It looks nice and is much more sturdy than the last frame I purchased. I had a little difficulty with one of the side panels because one of the screws was misaligned with the slot it was supposed to go into, but it worked with a little muscle.
However, I am extremely dissatisfied with the delivery process. I had instructions for it to be delivered to my specific apartment, but it was taken to the leasing office instead. Why on earth would I have heavy furniture delivered to a place that is not my actual apartment? I placed the order that way for a reason, because I cannot lift a package this big on my own or fit it into my car.
I contacted customer service twice and both representatives were friendly and helpful, but they both assured me that the driver would return to move the package from the office to my apartment, and that simply never happened. No one ever followed up on the issue. I ended up having to convince a friend with a larger vehicle to help me retrieve it / and if I was going to do that, I might as well have gone to a physical store. I am never making this kind of purchase from ever again. They dont treat their drivers or other workers well enough for them to to be able to do a decent job and provide good customer service, and it shows.
This bed was everything I was hoping for and more! The assembly was quick and easy. The bed seems to be extremely sturdy. The diamond stitched head board is gorgeous.
We assembled this bed in about 50 mins. Instructions were simple and it is just a solid bed. Everything is as advertised. No complaints about the product or delivery.
Its not the easiest thing to assemble by yourself like I did. But it kind of is easy to assemble, just takes time to complete it. Didnt even follow the manual. Love the bed! Looks aming!!! And its one of the best purchases I ever made!
I am thrilled with this bed. The quality is pretty good for the price and it seem sturdy. I put it together myself in less than an hour. All of the pieces were there and the instructions were good. I wish there was more padding in the headboard, but other than that / no complaints!
Reviews
Great quality
Easy to put together.
Frustrating delivery experience and poor customer service
The bed itself is fine. It looks nice and is much more sturdy than the last frame I purchased. I had a little difficulty with one of the side panels because one of the screws was misaligned with the slot it was supposed to go into, but it worked with a little muscle. However, I am extremely dissatisfied with the delivery process. I had instructions for it to be delivered to my specific apartment, but it was taken to the leasing office instead. Why on earth would I have heavy furniture delivered to a place that is not my actual apartment? I placed the order that way for a reason, because I cannot lift a package this big on my own or fit it into my car. I contacted customer service twice and both representatives were friendly and helpful, but they both assured me that the driver would return to move the package from the office to my apartment, and that simply never happened. No one ever followed up on the issue. I ended up having to convince a friend with a larger vehicle to help me retrieve it / and if I was going to do that, I might as well have gone to a physical store. I am never making this kind of purchase from ever again. They dont treat their drivers or other workers well enough for them to to be able to do a decent job and provide good customer service, and it shows.
Easy to assemble!
This bed was everything I was hoping for and more! The assembly was quick and easy. The bed seems to be extremely sturdy. The diamond stitched head board is gorgeous.
Awesome bed
So sturdy!! Love this bed!
Steady product, great value
We assembled this bed in about 50 mins. Instructions were simple and it is just a solid bed. Everything is as advertised. No complaints about the product or delivery.
One of the best purchases I ever made!!
Its not the easiest thing to assemble by yourself like I did. But it kind of is easy to assemble, just takes time to complete it. Didnt even follow the manual. Love the bed! Looks aming!!! And its one of the best purchases I ever made!
Great Value for Price.
I am thrilled with this bed. The quality is pretty good for the price and it seem sturdy. I put it together myself in less than an hour. All of the pieces were there and the instructions were good. I wish there was more padding in the headboard, but other than that / no complaints!
Good quality
Very easy to assemble and good quality, love it
good pruduct
Really happy with my new bed. Sturdy and easy to assemble . Recommended
Great Bed Frame
Great price. It is easy to assemble. Took me 20 to 30 minutes to assemble alone. Its very sturdy. My teenager loves it. 4 stars
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