This was without a doubt the best transaction and seller response experience we have had since joining .
There were 2 defective parts in the original shipment. After contacting the seller to request replacement parts, within days the new items arrived.
We assembled the trundle bed and are extremely pleased with the finished product.
Strong one. Came with a cheap paint job. Some of the white paint doesnt look good. Another corner came scratched and paint is riped off. Everything else is good but I may have to paint the whole bed myself at some time.
The bed seemed like a good purchase from reading the overall reviews and came in two boxes. Assembly seemed pretty straightforward for the most part until I came to putting the sliders on the drawers. Sliders attached fine but then when I attempted to put drawer in, it stopped a quarter of the way in. I noticed there was a notch on both sides of the slider preventing the drawer from sliding in all the way. The notches were on all three sliders as well. Contacted customer service to see what I was doing wrong and they were helpful to send replacement parts. I thought I got a bad batch. Replacement parts arrive about almost a week later and the same notches are in the sliders. Am I missing something? I do not want to push the drawer in too hard because it will break the plastic roller that the drawer slides onto. I assumed the slider should be flat all the way through but it doesnt seem to be the case. I have been contacting customer service and they have been asking for pictures. I have sent pictures to them on three different occasions, twice with an photos shareable link like they asked, and I keep getting told that they are not receiving the pictures or the photos link does not work. Hopefully they will see the pictures attached to this review.
Nice bed. Looked at a few trundles and decided on one with storage underneath. Needed help with assembly. Took a couple of hours with help, but, worth it.
Got the suggested 8 memory foam mattress for the top bed, and a 6 for the bottom bed. Figured the 6 on the bottom would be easier to close with bedding on it. Tried the 8 mattress on the bottom, and it was snug. Would probably be easier to pull the bottom bed out on bare floors, but, its doable on carpet.
Fairly easy to put together, especially when it was packaged with all the hardware. Nice sturdy bed. I had to order also some hybrid mattresses, which were much cheaper then going down to the mattress stores.
Bottom line, my grandson loves his new bed when he comes over to spend the night.
Went together easy and so far sound in its structure. Bottom bed doesnt slide easy. Needs something to help front face to glide on carpet. Otherwise the bed is a good space saver.
Its a beautiful bed but the wood looks like the paint is unfinished, it already chipped just from touching the wood, you can easily get splinters so might want to sand especially if its being used for kids which in my case it is
It works great! Thank you! Noticed on delivery boxes were damaged but product was not except for a few scratches only main complaint was upon applying the wheels to the trundle the screws spit the wood
Went together pretty easily, took two of us roughly an hour to put together. Appreciate the other reviewers who recommended 8 memory for the top and 6 for the trundle, works like a charm!
Reviews
Great product Seller
This was without a doubt the best transaction and seller response experience we have had since joining . There were 2 defective parts in the original shipment. After contacting the seller to request replacement parts, within days the new items arrived. We assembled the trundle bed and are extremely pleased with the finished product.
Paint job is cheap, everything else is good
Strong one. Came with a cheap paint job. Some of the white paint doesnt look good. Another corner came scratched and paint is riped off. Everything else is good but I may have to paint the whole bed myself at some time.
Seemed like a good bed and easy to put together, but drawers do not go in. ANY HELP?
The bed seemed like a good purchase from reading the overall reviews and came in two boxes. Assembly seemed pretty straightforward for the most part until I came to putting the sliders on the drawers. Sliders attached fine but then when I attempted to put drawer in, it stopped a quarter of the way in. I noticed there was a notch on both sides of the slider preventing the drawer from sliding in all the way. The notches were on all three sliders as well. Contacted customer service to see what I was doing wrong and they were helpful to send replacement parts. I thought I got a bad batch. Replacement parts arrive about almost a week later and the same notches are in the sliders. Am I missing something? I do not want to push the drawer in too hard because it will break the plastic roller that the drawer slides onto. I assumed the slider should be flat all the way through but it doesnt seem to be the case. I have been contacting customer service and they have been asking for pictures. I have sent pictures to them on three different occasions, twice with an photos shareable link like they asked, and I keep getting told that they are not receiving the pictures or the photos link does not work. Hopefully they will see the pictures attached to this review.
Nice bed
Nice bed. Looked at a few trundles and decided on one with storage underneath. Needed help with assembly. Took a couple of hours with help, but, worth it. Got the suggested 8 memory foam mattress for the top bed, and a 6 for the bottom bed. Figured the 6 on the bottom would be easier to close with bedding on it. Tried the 8 mattress on the bottom, and it was snug. Would probably be easier to pull the bottom bed out on bare floors, but, its doable on carpet.
One Of The Nicest Captain Beds Ive Seen
Fairly easy to put together, especially when it was packaged with all the hardware. Nice sturdy bed. I had to order also some hybrid mattresses, which were much cheaper then going down to the mattress stores. Bottom line, my grandson loves his new bed when he comes over to spend the night.
Torque settings to not too strip out wood
Went together easy and so far sound in its structure. Bottom bed doesnt slide easy. Needs something to help front face to glide on carpet. Otherwise the bed is a good space saver.
Looks ok not the greatest quality
Its a beautiful bed but the wood looks like the paint is unfinished, it already chipped just from touching the wood, you can easily get splinters so might want to sand especially if its being used for kids which in my case it is
Good quality bed
It works great! Thank you! Noticed on delivery boxes were damaged but product was not except for a few scratches only main complaint was upon applying the wheels to the trundle the screws spit the wood
Broken wheels
The wheels broke off first time someone laid on ita small child, not even an adult. Otherwise a nice sturdy bed.
Perfect for guest room
Went together pretty easily, took two of us roughly an hour to put together. Appreciate the other reviewers who recommended 8 memory for the top and 6 for the trundle, works like a charm!
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