Seemed like a good bed and easy to put together, but drawers do not go in. ANY HELP?
The bed seemed like a good purchase from reading the overall reviews and came in two boxes. Assembly seemed pretty straightforward for the most part until I came to putting the sliders on the drawers. Sliders attached fine but then when I attempted to put drawer in, it stopped a quarter of the way in. I noticed there was a notch on both sides of the slider preventing the drawer from sliding in all the way. The notches were on all three sliders as well. Contacted customer service to see what I was doing wrong and they were helpful to send replacement parts. I thought I got a bad batch. Replacement parts arrive about almost a week later and the same notches are in the sliders. Am I missing something? I do not want to push the drawer in too hard because it will break the plastic roller that the drawer slides onto. I assumed the slider should be flat all the way through but it doesnt seem to be the case. I have been contacting customer service and they have been asking for pictures. I have sent pictures to them on three different occasions, twice with an photos shareable link like they asked, and I keep getting told that they are not receiving the pictures or the photos link does not work. Hopefully they will see the pictures attached to this review.
Seemed like a good bed and easy to put together, but drawers do not go in. ANY HELP?
The bed seemed like a good purchase from reading the overall reviews and came in two boxes. Assembly seemed pretty straightforward for the most part until I came to putting the sliders on the drawers. Sliders attached fine but then when I attempted to put drawer in, it stopped a quarter of the way in. I noticed there was a notch on both sides of the slider preventing the drawer from sliding in all the way. The notches were on all three sliders as well. Contacted customer service to see what I was doing wrong and they were helpful to send replacement parts. I thought I got a bad batch. Replacement parts arrive about almost a week later and the same notches are in the sliders. Am I missing something? I do not want to push the drawer in too hard because it will break the plastic roller that the drawer slides onto. I assumed the slider should be flat all the way through but it doesnt seem to be the case. I have been contacting customer service and they have been asking for pictures. I have sent pictures to them on three different occasions, twice with an photos shareable link like they asked, and I keep getting told that they are not receiving the pictures or the photos link does not work. Hopefully they will see the pictures attached to this review.