I fell in love with the style of . I am a single mom and a teacher, so I found the price point and quality well within my budget. I recently purchased my first home and desperately needed furniture to fill our home. I ordered the storage cabinet with the purpose to use it as a t.v. stand. When the order arrived, the box was really beat up. It was taped to try to fix some of the damage done to the box. I unpacked the materials and noticed there was some damage to the pieces. Unfortunately, the damage was going to be visible when the unit was put together.
It was the weekend, but I thought I would try calling customer service anyways. To my surprise, a real live person answered the phone! I didnt have to go through a ton of prompts either. The person on the phone was apologetic, asked for my information, quickly found my order and asked how they could make it right. I didnt want my money back, I really, really loved the unit and just asked for replacement pieces. I emailed them pictures of the damage and they made everything right! I now have my storage cabinet in my new home and I cannot wait to purchase more pieces from to make our home, homey.
A few weeks later, they checked up on me to see how my cabinet was doing and to make sure I was still happy with the product.
Their products and customer service far exceeds any company I have ever dealt with.
We ordered our furniture online from . When it arrived the box was pretty heavy and clearly damaged. I knew immediately the product inside would likely be damaged as well. I started to assemble and sure enough many of the corners had been deformed and looked bad. I called customer service and spoke with a representative immediately. She was very kind, professional, apologetic and extremely helpful. She sent me a replacement immediately at no cost and then several weeks later I received an apology card in the mail along with a box of chocolates from . This was a very classy gesture and my wife and daughter loved the chocolates. LOL The damage to the initial box was no fault of . Im sure it got dropped somewhere along the way but they had no problem nor a delay in fixing the issue immediately and the customer service was aming. I will be ordering from them again and I would strongly recommend you do the same. Sturdier than I expected
I love how this looks. But it was so difficult to assemble! I had to sign up my engineer husband to do it all for me. I spent an hour and I only accomplished putting together the handles on the door panels. The assembly instructions were not the easiest to follow. Also, (as pictured) there was a chip on one of the door panels when it came out of the box. You cant tell from far away, but I know its there. Additionally, in my video one of the doors does not close smoothly. I like this item for the looks not the quality. Its a nice design though.
I think this display is worth the price but you are certainly getting what you paid for. It looks higher end from
farther away you can see a lot of imperfections up close. The package did come almost completely destroyed (holes torn into cardboard on one side other side hanging open) so its not surprising the white particle board is chipped. Also a stain on the top surface.
Overall I love the look of this product and it fit my space well, however personally i found the pictorial difficult to follow because the photos didnt have enough detail in them so i was constantly confused if i had the boards facing the right direction.
Second, my white boards had oil stains on them and part of the particle board was scratched off. It was more of a hassle for me to box it up and return it so ive been able to make it work by placing some contact paper over it.
Overall i would say that this piece is equal to what you would find in ikea.
I felt like the instructions where not the clearest. As far as putting the correct boards on the correct side to hide holesI will say I had a toddler running around me so my focus wasnt as strong as it needed to me for these specific instructions I would definitely buy again.
Reviews
Quality product and excellent customer service
I fell in love with the style of . I am a single mom and a teacher, so I found the price point and quality well within my budget. I recently purchased my first home and desperately needed furniture to fill our home. I ordered the storage cabinet with the purpose to use it as a t.v. stand. When the order arrived, the box was really beat up. It was taped to try to fix some of the damage done to the box. I unpacked the materials and noticed there was some damage to the pieces. Unfortunately, the damage was going to be visible when the unit was put together. It was the weekend, but I thought I would try calling customer service anyways. To my surprise, a real live person answered the phone! I didnt have to go through a ton of prompts either. The person on the phone was apologetic, asked for my information, quickly found my order and asked how they could make it right. I didnt want my money back, I really, really loved the unit and just asked for replacement pieces. I emailed them pictures of the damage and they made everything right! I now have my storage cabinet in my new home and I cannot wait to purchase more pieces from to make our home, homey. A few weeks later, they checked up on me to see how my cabinet was doing and to make sure I was still happy with the product. Their products and customer service far exceeds any company I have ever dealt with.
Customer Service
We ordered our furniture online from . When it arrived the box was pretty heavy and clearly damaged. I knew immediately the product inside would likely be damaged as well. I started to assemble and sure enough many of the corners had been deformed and looked bad. I called customer service and spoke with a representative immediately. She was very kind, professional, apologetic and extremely helpful. She sent me a replacement immediately at no cost and then several weeks later I received an apology card in the mail along with a box of chocolates from . This was a very classy gesture and my wife and daughter loved the chocolates. LOL The damage to the initial box was no fault of . Im sure it got dropped somewhere along the way but they had no problem nor a delay in fixing the issue immediately and the customer service was aming. I will be ordering from them again and I would strongly recommend you do the same. Sturdier than I expected
Love the aesthetic/but poor quality
I love how this looks. But it was so difficult to assemble! I had to sign up my engineer husband to do it all for me. I spent an hour and I only accomplished putting together the handles on the door panels. The assembly instructions were not the easiest to follow. Also, (as pictured) there was a chip on one of the door panels when it came out of the box. You cant tell from far away, but I know its there. Additionally, in my video one of the doors does not close smoothly. I like this item for the looks not the quality. Its a nice design though.
Aesthetically pleasing but you get what you paid
I think this display is worth the price but you are certainly getting what you paid for. It looks higher end from farther away you can see a lot of imperfections up close. The package did come almost completely destroyed (holes torn into cardboard on one side other side hanging open) so its not surprising the white particle board is chipped. Also a stain on the top surface.
Shipped Damaged
Overall I love the look of this product and it fit my space well, however personally i found the pictorial difficult to follow because the photos didnt have enough detail in them so i was constantly confused if i had the boards facing the right direction. Second, my white boards had oil stains on them and part of the particle board was scratched off. It was more of a hassle for me to box it up and return it so ive been able to make it work by placing some contact paper over it. Overall i would say that this piece is equal to what you would find in ikea.
Definitely an idea style drawer. It looks great but quality is not good
This looks aming for sure. But its cheap quality and a bit pricey for the quality not happy at all
Assembly
I felt like the instructions where not the clearest. As far as putting the correct boards on the correct side to hide holesI will say I had a toddler running around me so my focus wasnt as strong as it needed to me for these specific instructions I would definitely buy again.
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