Based on 162 Reviews

Average

4.7

(162 Reviews)
5 Star
122
4 Star
26
3 Star
12
2 Star
2
1 Star
0

Reviews

  • user2

    Before Assemble ..check all parts of bed

    Very good quality and my daughters like it to much. Elegant and very comfortable

  • user2

    Is a good Quality

    My kids love it Cozy and sturdy.

  • user2

    What a great bed!!!

    Great value and great product! Like most other reviewers, it took a while to build but was easy to understand. It is sturdy and I can easily climb and lay on the tpp bunk. Comfortable and practical for small spaces

  • user2

    Quality Bed

    Weve had this bed for 3 years now with no issues at all. We ordered directly from the manufacture. It took about a week and a half for the bed to come; it came in one shipment and about 10 boxes. I dont recommend trying to put this together yourself. It took us about 3 hours (maybe a bit more) to assemble. Gorgeous and well-built

  • user2

    Works great

    We were looking for bunk beds for our children and really liked the twin over full style as we could use it for guests or kid sleepovers etc. We also wanted the stair option rather than a ladder. Felt more secure. I liked this one as its solid wood, no particular board so it should last a long time. Also, you could seperate the beds and use them individually if wanted. It did take quite a while to assemble. Think my husband put it together (with kid help) over a 3 or 4 evening period. Drawers are nice in the stairs for storage. Smart-Looking and Comfortable

  • user2

    Directions are sketchy but worth the head scratching effort

    Great space saver for sleeping 4 kids. Assembly instructions are a little sketchy and there are places that could use pilot holes for ease in assembly but overall great bed. I recommend starting at step 2 then going back to step 1 and assembling the inside portion of the drawers because our part numbers were reversed for the drawer railing assembly. Two-and-a-half years later and the bed is holding up well. True to color. So comfortable.

  • user2

    Challenging to assemble, but great once its done.

    So this bed is amazing once its assembled, but it literally took us 3 weeks of afternoons to get it done. Exactly what I was looking for

  • user2

    Will recommend

    Love it so far although it leaves a smell with it seeing that its new. Great customer service

  • user2

    Lots of parts

    This bed was easy to put together, but a few tips. Lay out the parts (of which there are many) and the specific instructions for each section first. Do this in a separate room and bring each section in as needed per the instructions. Build the bed in-place, it is very heavy and hard to move once assembled. There are three sets of instructions (one for the bunk beds, one for the stairs and one for the bottom roll away bed) that are not interchangeable, but the hardware is interchangeable. Took several hours for two people with battery drills (be sure to adjust the depth/speed gauge for the drills. It is very easy to bury the screws in some areas. Once finished building the beds, went around and tightened all the screws/bolts after it had been used for several days. Since then no loose screws/bolts and everything is tight and sturdy. Great Seller Customer Service!

  • user2

    Beautiful and huge, likely will have broken pieces

    Will write additional/update review after a few months+. Beautiful looking bed! The color is fantastic, the wood is gorgeous, but because it is pinewood it is more likely to break. Thats just the nature of the wood. Top bunk and the trundle perfectly fit a Twin Mattress, and the Full size bed we had fit snugly into the bottom bunk. Most of the pieces came without blemish. There were a few that had dings or little indents but they arent deal breakers for a person like me. There were 2 quite important pieces that both broke in the process of delivery. I wish would write Fragile on these boxes due to the ease of breaking (as mentioned before). My husband works for UPS so I know that if it says fragile they do try to be more careful. I will write about my return process after the bed setup process. We got the actual bunkbed up with 2 people in about 4 hours total (not including the staircase). Not the easiest but not terrible. We werent able to put up the staircase as 2 very important pieces broke. Still waiting on the replacement pieces to build the staircase. This bunkbed is huge!! Will look much better in a larger room but is fantastic even in a smaller room you just wont have too much space left over. Our kids room is a decent size for a smaller home so theres still a little more than half the room to play or move around in but it definitely is big! We checked the instructions to return the pieces and get a replacement as we saw others mention they got their replacement pieces within a week of requesting it. Well I sent those 2 pieces back via UPS the same week and checked the tracker. Tracker said it arrived to the Arizona Amizon location just a few days later, March 27th. I waited and waited for something to happen or to just get the pieces but I only saw that it said we are waiting on your return I finally called 2 weeks later and the guy said to wait 2 more weeks... flustered and irritated I waited as asked. Nothing happened. The remark waiting for your return still showed. I even waited an extra week just in case but nothing. So I finally called again yesterday and it wasnt until I got upset over the phone (I tried to be very polite and understanding at first but the lady kept asking dumb questions) that they finally got me to the department in charge of large packages that they the guy simply said Im sending your replacement today at no extra charge. Is there anything else I can do for you? Im sorry but why would you charge me for something that you already got back???? Anyway its in the mail now. Should arrive in a couple more days, and they are still asking me to send a return. So Im sending back the box with the printed proof of the return of the original pieces inside. Haha I hope they like that. Other than dealing with the replacement we LOVE this huge piece of furniture!! Less than expected

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