So, first things first. When this was delivered, the incorrect hardware was included. They sent me hardware for an 8ft one, even though the 10ft umbrella was in the box. Customer service did respond, but it took more than a week to send new hardware.
After the new hardware was sent, there were still pieces missing (second crank handle for turning). Super frustrating. Could still put the umbrella together (that was a minor hassle too, but not awful), but could not fully operate it.
The most worrisome thing appears to be sturdiness. I attached a video of it open on a slightly breezy day. The thing feels like its going to fall over any second. Note, I do have ~250 lbs weighting it down.
Nonetheless, I feel like for 450+, I should get something much sturdier, not something that blows in the breeze like some old, drying laundry.
Would not buy again, and would not recommend.
Edit: Update a few weeks later. The company reached out after the 2 star review was posted. I have upped to 4 star, as they refunded the entire purchase, 500+. Not a great product still, but it was free at this point
Between shipping and swaying, DO NOT BUY
So, first things first. When this was delivered, the incorrect hardware was included. They sent me hardware for an 8ft one, even though the 10ft umbrella was in the box. Customer service did respond, but it took more than a week to send new hardware. After the new hardware was sent, there were still pieces missing (second crank handle for turning). Super frustrating. Could still put the umbrella together (that was a minor hassle too, but not awful), but could not fully operate it. The most worrisome thing appears to be sturdiness. I attached a video of it open on a slightly breezy day. The thing feels like its going to fall over any second. Note, I do have ~250 lbs weighting it down. Nonetheless, I feel like for 450+, I should get something much sturdier, not something that blows in the breeze like some old, drying laundry. Would not buy again, and would not recommend. Edit: Update a few weeks later. The company reached out after the 2 star review was posted. I have upped to 4 star, as they refunded the entire purchase, 500+. Not a great product still, but it was free at this point