Revised review after customer service/ Previous:Not the size you pay for
Ive revised my review below and why I changed my rating. There were issues as stated below and customer service did reach out to make sure I was fully satisfied. Offered a full replacement of product or compensation for not being satisfied on my issues. I chose the latter as I feel compensation was fair enough not to return the product. Customer service was very good and made sure I was happy. Besides my issues below, it is a very nice looking umbrella and very solid. Easy to assemble. Just note that you will need to purchase a base and will need the larger capacity base that holds 170+lbs water and/or sand. Those should be in the 150 range. Its a big umbrella and will need the extra weight to be sturdy in strong winds.
Previous review:
If youre looking for a 10ft umbrella as advertised, look elsewhere as it is a good deal less than 10ft. Guessing if I now order 11ft, I might expect 10 1/2ft. Canopy has small holes in it. Whats up with that. Crank to rotate has no definitive stops to keep it set in position. Sways 1/2ft in a mild wind. Reached out to customer service. Will be waiting to see what response to my issues I receive. Until then, highly disappointed over a 500 umbrella I was highly anticipating being great
Revised review after customer service/ Previous:Not the size you pay for
Ive revised my review below and why I changed my rating. There were issues as stated below and customer service did reach out to make sure I was fully satisfied. Offered a full replacement of product or compensation for not being satisfied on my issues. I chose the latter as I feel compensation was fair enough not to return the product. Customer service was very good and made sure I was happy. Besides my issues below, it is a very nice looking umbrella and very solid. Easy to assemble. Just note that you will need to purchase a base and will need the larger capacity base that holds 170+lbs water and/or sand. Those should be in the 150 range. Its a big umbrella and will need the extra weight to be sturdy in strong winds. Previous review: If youre looking for a 10ft umbrella as advertised, look elsewhere as it is a good deal less than 10ft. Guessing if I now order 11ft, I might expect 10 1/2ft. Canopy has small holes in it. Whats up with that. Crank to rotate has no definitive stops to keep it set in position. Sways 1/2ft in a mild wind. Reached out to customer service. Will be waiting to see what response to my issues I receive. Until then, highly disappointed over a 500 umbrella I was highly anticipating being great