The product arrived in a box that was mangled. There was a dent in the pole, but, the main problem is that there were no tools, handles, parts to put together in the box. Ive reached out to the manufacturer with no response as of yet. If these issues are remedied, I will upgrade my review if warranted.
Update: I got a response from this seller and their customer service team has been very responsive and accomodating. They forwarded the missing parts and refunded half the purchase price. I havent had a chance to get the umbrella put together yet. Once it is assembled and working I may update this review further. I appreciate all of their efforts to resolve this issue and make it right. Great customer service!
Missing Parts
The product arrived in a box that was mangled. There was a dent in the pole, but, the main problem is that there were no tools, handles, parts to put together in the box. Ive reached out to the manufacturer with no response as of yet. If these issues are remedied, I will upgrade my review if warranted. Update: I got a response from this seller and their customer service team has been very responsive and accomodating. They forwarded the missing parts and refunded half the purchase price. I havent had a chance to get the umbrella put together yet. Once it is assembled and working I may update this review further. I appreciate all of their efforts to resolve this issue and make it right. Great customer service!