Note: This comes in two boxes. Somehow I missed this, so we opened the first box on Friday with the intent of setting it up and being able to use it that night. And then found out that the second box had not been delivered, and would not be delivered until Monday. Paused set/up, as we couldnt put anything together due to needed parts being in the other box.
Nothing came on Monday. It did arrive Tuesday. Thought wed try it again, as we had been waiting and needed the beds. Got the first bed started, only to realize that the mattress slat roll did not line up properly with the pre/drilled holes on the bed. Called to find out that they need pictures, proof of purchase, etc. emailed to verify it falls in the 1 year warranty window. And that it will probably be at least a week now to receive those mattress roll slats.
So now we have to figure out what to do with a partially finished bed, parts to the second bed, and sleeping arrangements during Thanksgiving weekend.
Thanks. Hopefully you make good on this quickly and we actually have a bed for the kids soon. And that it turns out to be a worthwhile purchase in the long run.
Not sure about this one
Note: This comes in two boxes. Somehow I missed this, so we opened the first box on Friday with the intent of setting it up and being able to use it that night. And then found out that the second box had not been delivered, and would not be delivered until Monday. Paused set/up, as we couldnt put anything together due to needed parts being in the other box. Nothing came on Monday. It did arrive Tuesday. Thought wed try it again, as we had been waiting and needed the beds. Got the first bed started, only to realize that the mattress slat roll did not line up properly with the pre/drilled holes on the bed. Called to find out that they need pictures, proof of purchase, etc. emailed to verify it falls in the 1 year warranty window. And that it will probably be at least a week now to receive those mattress roll slats. So now we have to figure out what to do with a partially finished bed, parts to the second bed, and sleeping arrangements during Thanksgiving weekend. Thanks. Hopefully you make good on this quickly and we actually have a bed for the kids soon. And that it turns out to be a worthwhile purchase in the long run.