The item was faulty. There are metal inserts pre-installed that the provided screws are to be inserted into. One was stripping the screws. Instead of sending a replacement, the only think they would offer is if I were to find a part number for the faulty piece, send it to them, and they would then send me a replacement part. I asked for a replacement item (and I am returning the faulty item), and they said they would issue a refund and thanks for my business. Poor product, even worse customer support
Poor product, worse customer support
The item was faulty. There are metal inserts pre-installed that the provided screws are to be inserted into. One was stripping the screws. Instead of sending a replacement, the only think they would offer is if I were to find a part number for the faulty piece, send it to them, and they would then send me a replacement part. I asked for a replacement item (and I am returning the faulty item), and they said they would issue a refund and thanks for my business. Poor product, even worse customer support