This chair was purchased in February 2019, and I was very pleased with the looks of it. Unfortunately, five months later in June three of the legs became wobbly. One completely stripped out of the hole and could not be retightened at all. When I first informed the company, it was requested I make a short video to show the company how wobbly the legs had become. I was then informed that they would simply send new legs. Well, I knew that new legs would not correct the overall problem. When I requested a replacement chair, the Customer Representative agreed to sending a replacement chair afterall for which I am indeed grateful (since it was only five months old). We did notice a snag in the right arm of the chair; however, I can cover that with a lace doily. The new chair is much more sturdy. Let this service as a glowing review. The company wanted the customer to be happy with his/her purchase. I believe they did the right thing. And, I may buy another one in a different color in the future. Thank you so much!
LOVE THIS CHAIR
This chair was purchased in February 2019, and I was very pleased with the looks of it. Unfortunately, five months later in June three of the legs became wobbly. One completely stripped out of the hole and could not be retightened at all. When I first informed the company, it was requested I make a short video to show the company how wobbly the legs had become. I was then informed that they would simply send new legs. Well, I knew that new legs would not correct the overall problem. When I requested a replacement chair, the Customer Representative agreed to sending a replacement chair afterall for which I am indeed grateful (since it was only five months old). We did notice a snag in the right arm of the chair; however, I can cover that with a lace doily. The new chair is much more sturdy. Let this service as a glowing review. The company wanted the customer to be happy with his/her purchase. I believe they did the right thing. And, I may buy another one in a different color in the future. Thank you so much!