I would love the bed, but parts are defective and cant even put it together!
Its unfortunate that the first review for this product has to be a 1 star review. The low rating is actually more due to the lack of customer service than the bed itself. I like the bed (I think), but unfortunately, 2 of the parts are slightly defective, missing the little screw inserts required to connect parts of the frame. It can NOT be assembled without these parts which probably cost less than a dollar. But I thought - no biggie, Ill contact support and have them send me the little parts and Im good. After digging deep and doing google searches I finally found an email address (warrantyquestions.com) and sent an email asking for their help. Crickets....
Fine, Ill return it then. Except this thing weighs almost 100 pound (its a solid piece of furniture) and there is NO way Ill be able to get it packaged to ship back. And thats the only way to get a refund. So I have a beautiful King size bed that cant be put together, cant be returned for a refund and isnt being supported by Customer Service. Sleeping on the floor is obviously making me cranky, but this is not acceptable customer service.
I would love the bed, but parts are defective and cant even put it together!
Its unfortunate that the first review for this product has to be a 1 star review. The low rating is actually more due to the lack of customer service than the bed itself. I like the bed (I think), but unfortunately, 2 of the parts are slightly defective, missing the little screw inserts required to connect parts of the frame. It can NOT be assembled without these parts which probably cost less than a dollar. But I thought - no biggie, Ill contact support and have them send me the little parts and Im good. After digging deep and doing google searches I finally found an email address (warrantyquestions.com) and sent an email asking for their help. Crickets.... Fine, Ill return it then. Except this thing weighs almost 100 pound (its a solid piece of furniture) and there is NO way Ill be able to get it packaged to ship back. And thats the only way to get a refund. So I have a beautiful King size bed that cant be put together, cant be returned for a refund and isnt being supported by Customer Service. Sleeping on the floor is obviously making me cranky, but this is not acceptable customer service.