The greenhouse is just as described. It is a bit shorter than I had pictured in my mind, but that is on me. The measurements were correct. I dont normally give 5 star reviews as I reserve them for something truly elite. In this case, the 5/stars is for the incredible customer service o received from them seller.
First, I ordered this on 10/9 and gave me an estimated delivery date of 10/18 thru 10/25. The item arrived early by FedEx on Wednesday 10/13. My plan was to put this together on Saturday 10/16. When I did I found that I was missing all 30 pieces of item 2 as itemized in the instructions. These pieces are structural and made the whole thing useless without it. Although I was disappointed that I would not have it done that day, I went into my order and contacted the seller about my problem. I then found their 100 satisfaction guarantee with an email address. So I sent them an email as well. It was a Saturday and I really wasnt expecting a message back until Monday. 12 hrs later I received a response that they were sorry and that they were sending me a new one and would send me a tracking number later. That email came late night for me, and true to their word, the tracking number came the next morning. The next shipment arrived on Wednesday 10/20 by FedEx. And this past Saturday it got put together and all the pieces were in the box. They sent me a shipping label and I sent the original one back this afternoon.
When items get mass/produced, it is always possible for something to go missing during packaging. While I was disappointed tnat I had to wait a week, it could have been even longer. These sellers were fast to respond and took action to fix the problem without question. Truly an excellent experience.
As for my comments on it being shorter than I thought. That is my fault, as I did not really measure anything before hand. We have an olive tree in a pot and a lemon tree in a pot. The olive tre is tall and I have to tilt it to get it inside the greenhouse. When inside, the olive tree has only 2 inches clearance. The greenhouse is great and I cant wait to use it for other plants later. I would definitely recommend this product and seller.
Thank you
As described and Excellent customer service
The greenhouse is just as described. It is a bit shorter than I had pictured in my mind, but that is on me. The measurements were correct. I dont normally give 5 star reviews as I reserve them for something truly elite. In this case, the 5/stars is for the incredible customer service o received from them seller. First, I ordered this on 10/9 and gave me an estimated delivery date of 10/18 thru 10/25. The item arrived early by FedEx on Wednesday 10/13. My plan was to put this together on Saturday 10/16. When I did I found that I was missing all 30 pieces of item 2 as itemized in the instructions. These pieces are structural and made the whole thing useless without it. Although I was disappointed that I would not have it done that day, I went into my order and contacted the seller about my problem. I then found their 100 satisfaction guarantee with an email address. So I sent them an email as well. It was a Saturday and I really wasnt expecting a message back until Monday. 12 hrs later I received a response that they were sorry and that they were sending me a new one and would send me a tracking number later. That email came late night for me, and true to their word, the tracking number came the next morning. The next shipment arrived on Wednesday 10/20 by FedEx. And this past Saturday it got put together and all the pieces were in the box. They sent me a shipping label and I sent the original one back this afternoon. When items get mass/produced, it is always possible for something to go missing during packaging. While I was disappointed tnat I had to wait a week, it could have been even longer. These sellers were fast to respond and took action to fix the problem without question. Truly an excellent experience. As for my comments on it being shorter than I thought. That is my fault, as I did not really measure anything before hand. We have an olive tree in a pot and a lemon tree in a pot. The olive tre is tall and I have to tilt it to get it inside the greenhouse. When inside, the olive tree has only 2 inches clearance. The greenhouse is great and I cant wait to use it for other plants later. I would definitely recommend this product and seller. Thank you