Update 2: Customer support pointed out that I had bought a discounted like new version from , so the packaging and etc. was 100 s fault and not the sellers. Even though they had nothing to do with the order, they still shipped out the missing pieces and had them to me within 3 DAYS. After that, they continually checked in with me to make sure everything was taken care of. The setup was easy (took me 30 mins alone) and it looks beautiful! So so thankful for this seller their aming customer support.
Update 1: customer support responded to my email within 3 hours. Very impressed. They say they will ship out the missing items, so I will update again then.
Initial Review: I received the package and was I initially shocked at all the torn up Styrofoam and randomly thrown in parts as I opened the box. Now I can see that is obviously a badly packaged return / a shredded box thrown into a bigger one so they had a way to ship it.
Despite that, I wouldve kept it because the wood quality seems fine / not super strong but not ikea flimsy.
Except it has no screws or any of the accompanying pieces so I have absolutely no way to put it together.
I sent an email to support explaining I will update my review after I hear from them.
Incredible customer service
Update 2: Customer support pointed out that I had bought a discounted like new version from , so the packaging and etc. was 100 s fault and not the sellers. Even though they had nothing to do with the order, they still shipped out the missing pieces and had them to me within 3 DAYS. After that, they continually checked in with me to make sure everything was taken care of. The setup was easy (took me 30 mins alone) and it looks beautiful! So so thankful for this seller their aming customer support. Update 1: customer support responded to my email within 3 hours. Very impressed. They say they will ship out the missing items, so I will update again then. Initial Review: I received the package and was I initially shocked at all the torn up Styrofoam and randomly thrown in parts as I opened the box. Now I can see that is obviously a badly packaged return / a shredded box thrown into a bigger one so they had a way to ship it. Despite that, I wouldve kept it because the wood quality seems fine / not super strong but not ikea flimsy. Except it has no screws or any of the accompanying pieces so I have absolutely no way to put it together. I sent an email to support explaining I will update my review after I hear from them.