Its fine. This bed should be assembled and being used by now but the company did not send all of the parts. The bars to support the mattress were missing and so were the rungs for both ladders. I have reached out to them with the Lot , Order , Model , etc. (all the items they requested I send to them and they say they cannot find my order despite all of the information provided.
I am not impressed with their customer service and I am pretty close to just returning the bed. Im regretting going this avenue. But I guess you get what you pay for.
Once we finally got things cleared up with , the missing pieces were shipped to us and the bed is being used. My daughter LOVES it. So despite it not being a complete order when it was first delivered and the rigmarole with getting the missing pieces, the bed frame itself is nice and sturdy.
Parts Missing/Poor Customer Service from
Its fine. This bed should be assembled and being used by now but the company did not send all of the parts. The bars to support the mattress were missing and so were the rungs for both ladders. I have reached out to them with the Lot , Order , Model , etc. (all the items they requested I send to them and they say they cannot find my order despite all of the information provided. I am not impressed with their customer service and I am pretty close to just returning the bed. Im regretting going this avenue. But I guess you get what you pay for. Once we finally got things cleared up with , the missing pieces were shipped to us and the bed is being used. My daughter LOVES it. So despite it not being a complete order when it was first delivered and the rigmarole with getting the missing pieces, the bed frame itself is nice and sturdy.