Great customer support on lemon: I ordered 2 identical bikes/one had defective freewheel
We are loyal users // My 2 sons have thoroughly enjoyed previously purchased 24 Thrasher mountain bikes from a LBS // those Thrashers have have been well used on family MTB vacations to Moab, Texas, Colorado, Wisconsin // those Thrashers have held up well for the 2 years before my sons out grew them.
So when my sons out grew those 24 s, I bought 2 High Timber 26 Mountain Bikes for this Christmas. These 26 HIgh Timber mountain bikes are essentially the same components as the 24 Thrasher (except those are V/brakes).
We are now assembling these Christmas Gift bicycles and Im encountering some things you should know about.
The bikes are a good value BUT we got a bad freewheel on one of them // the freewheel grinds (sounds metallic) even after oiling it.
A phone call to CUstomer SErvice and they told me they will ship a new freewheel by FedEx that I will receive in 5/7 days.
Thats Great 5 stars.
SEPARATELY THOUGH. you should know that any mail order bicycle will required assembly (which you probably knows) AND ADDITIONAL LUBRICATION ADJUSTMENT.
The following will need correction in addition to assembly:
/ disc brake caliper arm needs to be readjusted (two hex screws) so it doesnt bind
/ brake cable needs to be tightened so the brake lever doesnt fully compress (bottom/out) upon braking. The best way to do this is to tighten the cable at the caliper by loosening and re/tightening the hex screw.
/ wheel bearings on both front and rear hubs will need to be re/packed with grease and the race bearing cones correctly adjusted.
/ Rear Derailluer HIgh and Low Gear fine tuning adjustments.
/ Front Derailluer HIgh and Low Gear fine tuning adjustments.
The headset and bottom brackets appear to have to be lightly packed also, but given they have significantly less rotation than the wheel hubs, it is OK to leave it alone.
Great customer support on lemon: I ordered 2 identical bikes/one had defective freewheel
We are loyal users // My 2 sons have thoroughly enjoyed previously purchased 24 Thrasher mountain bikes from a LBS // those Thrashers have have been well used on family MTB vacations to Moab, Texas, Colorado, Wisconsin // those Thrashers have held up well for the 2 years before my sons out grew them. So when my sons out grew those 24 s, I bought 2 High Timber 26 Mountain Bikes for this Christmas. These 26 HIgh Timber mountain bikes are essentially the same components as the 24 Thrasher (except those are V/brakes). We are now assembling these Christmas Gift bicycles and Im encountering some things you should know about. The bikes are a good value BUT we got a bad freewheel on one of them // the freewheel grinds (sounds metallic) even after oiling it. A phone call to CUstomer SErvice and they told me they will ship a new freewheel by FedEx that I will receive in 5/7 days. Thats Great 5 stars. SEPARATELY THOUGH. you should know that any mail order bicycle will required assembly (which you probably knows) AND ADDITIONAL LUBRICATION ADJUSTMENT. The following will need correction in addition to assembly: / disc brake caliper arm needs to be readjusted (two hex screws) so it doesnt bind / brake cable needs to be tightened so the brake lever doesnt fully compress (bottom/out) upon braking. The best way to do this is to tighten the cable at the caliper by loosening and re/tightening the hex screw. / wheel bearings on both front and rear hubs will need to be re/packed with grease and the race bearing cones correctly adjusted. / Rear Derailluer HIgh and Low Gear fine tuning adjustments. / Front Derailluer HIgh and Low Gear fine tuning adjustments. The headset and bottom brackets appear to have to be lightly packed also, but given they have significantly less rotation than the wheel hubs, it is OK to leave it alone.