I love the bunk beds for my kids but I have a few problems the hardware packages could be a lot better the put 3 different bolts in a bag and put 3 different lose little square papers that said the part number but I didnt know which bolt part number it went to. All the bags were like that different parts put together in different bags so it was frustrating. The stairs railing came in damaged and cracked I had took everything out of my kids rooms so I couldnt return it so I had to build it It managed to hold but still worried since its cracked. The holes on the bed and holes on the stairs do not line up so I cant bolt on the stairs to the bed so its loose I managed to have it in tight but still comes out when my son walks up the stairs also one of the holes on the stairs doesnt have thread in it for the bolt to screw in so even if the holes lined up I couldnt screw it in. Last thing is since the stairs isnt too secure and keeps coming out the side panel and bottom corner of stairs cracked because it kept hitting the bed when my son walks up and down the stairs. This would be a 5 star rating if I didnt have those problems other than that bunk bed is great a little too pricy the material is pretty cheap and not worth it in my opinion I will co tact customer service and if they help me and send me the defective parts to replace I will change my rating to 5
It could be better
I love the bunk beds for my kids but I have a few problems the hardware packages could be a lot better the put 3 different bolts in a bag and put 3 different lose little square papers that said the part number but I didnt know which bolt part number it went to. All the bags were like that different parts put together in different bags so it was frustrating. The stairs railing came in damaged and cracked I had took everything out of my kids rooms so I couldnt return it so I had to build it It managed to hold but still worried since its cracked. The holes on the bed and holes on the stairs do not line up so I cant bolt on the stairs to the bed so its loose I managed to have it in tight but still comes out when my son walks up the stairs also one of the holes on the stairs doesnt have thread in it for the bolt to screw in so even if the holes lined up I couldnt screw it in. Last thing is since the stairs isnt too secure and keeps coming out the side panel and bottom corner of stairs cracked because it kept hitting the bed when my son walks up and down the stairs. This would be a 5 star rating if I didnt have those problems other than that bunk bed is great a little too pricy the material is pretty cheap and not worth it in my opinion I will co tact customer service and if they help me and send me the defective parts to replace I will change my rating to 5