For this price I didnt expect the worlds best futon, but I was still disappointed. I attached pictures of a few of the spots that were messed up. Assembly wasnt too difficult but it would have been easier if it had instructions. The instructions in my box were for a different set of futon models. I couldnt fully screw in one screw because where the leg attached to the futon was uneven if every screw was tight. No one has slept on it yet, but it is ok to sit on. It fits well in my small room. I contacted customer service and they responded quickly, offering me a partial refund or free return shipping, but I had to take the re/boxed futon to a shipping place myself. They wouldnt have it picked up. Over all, customer service was helpful, and the futon would have been nice if it wasnt so messed up.
Would have been better if not damaged
For this price I didnt expect the worlds best futon, but I was still disappointed. I attached pictures of a few of the spots that were messed up. Assembly wasnt too difficult but it would have been easier if it had instructions. The instructions in my box were for a different set of futon models. I couldnt fully screw in one screw because where the leg attached to the futon was uneven if every screw was tight. No one has slept on it yet, but it is ok to sit on. It fits well in my small room. I contacted customer service and they responded quickly, offering me a partial refund or free return shipping, but I had to take the re/boxed futon to a shipping place myself. They wouldnt have it picked up. Over all, customer service was helpful, and the futon would have been nice if it wasnt so messed up.