The counter height is described as 26, which is what I was looking for, but the barstools are actually 25 and then you sink down at least another 1 when sitting. Biggest problem with the vinyl/type material is that it causes you to slip forward and out of the seat, which is unacceptable. Immediately requested a refund on a day of arrival and return authorization was approved a few days later, but the seller tried to offer a 15 discount if I would keep them. I refused and asked for a full refund and pre/paid return mailing instructions. Mailing instructions were provided but the seller wants me to pay to return them! Im still waiting for an acceptable response. Update: Seller has agreed to arrange FedEx pickup. Return finally completed and refund provided after multiple attempts.
Poor customer service
The counter height is described as 26, which is what I was looking for, but the barstools are actually 25 and then you sink down at least another 1 when sitting. Biggest problem with the vinyl/type material is that it causes you to slip forward and out of the seat, which is unacceptable. Immediately requested a refund on a day of arrival and return authorization was approved a few days later, but the seller tried to offer a 15 discount if I would keep them. I refused and asked for a full refund and pre/paid return mailing instructions. Mailing instructions were provided but the seller wants me to pay to return them! Im still waiting for an acceptable response. Update: Seller has agreed to arrange FedEx pickup. Return finally completed and refund provided after multiple attempts.