The bed arrived with no hardware. I spent hours on the chat line with someone from , who first questioned whether the hardware was supposed to be included. I had to explain why I thought it should be (it was listed on the product inventory!), she didnt seem to have access to any info as to whether it should be. If I hadnt persisted I dont think shed have gotten in touch with the company to send me the missing hardware either. I would have had to do that. She claimed preferred if the customer did. I said it wasnt my mistake so I shouldnt have to deal with that. She said it wasnt theirs either. I said maybe not, but its your (s) reputation. She finally got in touch with them, and they with me and I received the hardware within a few days from . The rep also discounted the bed. And I do like it. Seems pretty sturdy, and its working well so far. The trundle wheels out easily even on thick carpet. Not so stable.
Hardware wasnt included, getting it was a hassle
The bed arrived with no hardware. I spent hours on the chat line with someone from , who first questioned whether the hardware was supposed to be included. I had to explain why I thought it should be (it was listed on the product inventory!), she didnt seem to have access to any info as to whether it should be. If I hadnt persisted I dont think shed have gotten in touch with the company to send me the missing hardware either. I would have had to do that. She claimed preferred if the customer did. I said it wasnt my mistake so I shouldnt have to deal with that. She said it wasnt theirs either. I said maybe not, but its your (s) reputation. She finally got in touch with them, and they with me and I received the hardware within a few days from . The rep also discounted the bed. And I do like it. Seems pretty sturdy, and its working well so far. The trundle wheels out easily even on thick carpet. Not so stable.