I ordered this from 6 days ago. I was told when ordering that it would take a little longer to arrive. It arrived yesterday.
The packing box is cheap cardboard that tears easily and the tape is either cheap or had been on the box a LONG time or both. Much of it was already ripping away.
The box was packed very compactly but insulated with styrofoam and thin layers of wrapping stryofoam-like stuff. There were also two pieces of packing wood that supported the short ends of the box.
The instructions state to Ensure that all parts and hardware are available before beginning assembly. So I did. Two of the outside wood pieces are missing. I also counted all the screws and other hardware. Amazingly all were accounted for because the plastic bags were so brittle that they were breaking open as I handled them.
There are some spare parts but not of all hardware.
The wood that was present was all in good shape. I knew that it wasnt real wood and didnt expect real wood for this price. It looks fine.
The hinges and feet seem sturdy.
I called - customer service this morning and spoke with a polite lady after a non-existent wait who told me that I was required to fill out the replacement part form on their website. And that there was about a 2 week backlog in the parts department. I understand things are behind somewhat due to COVID. There are plenty of people who would be grateful for temporary work. I dont consider it reasonable that I should have to wait 2 weeks for missing parts for something that was delivered in less than 1 week and has been paid for. It will not be possible to assemble this without those parts. So for two weeks, it will have to lay on the floor in my living room and have two (small) dogs walk on it. Yes, I can cover it but it wont do a lot of good! And no, I cannot move it anywhere else.
When completing the form, the shipping tracking number is required even though I received it.
I was told, very politely, that if I didnt want to wait 2 weeks for the missing parts that I could contact and request a whole unit replacement. If I thought that I could get it back in the box and felt more positive about getting all the parts the next time, I would do that.
I do not like writing negative reviews and I did read a few before I ordered this and ordered it anyway. Maybe this is an unusual thing. But I dont think the parts department would be that behind if it were (even with COVID.)
I will update this when my missing parts arrive. Maybe the end result will be worth it. However, if had anything similar (and I checked) even if it were more expensive I probably would have bought it from them.
Missing Parts
I ordered this from 6 days ago. I was told when ordering that it would take a little longer to arrive. It arrived yesterday. The packing box is cheap cardboard that tears easily and the tape is either cheap or had been on the box a LONG time or both. Much of it was already ripping away. The box was packed very compactly but insulated with styrofoam and thin layers of wrapping stryofoam-like stuff. There were also two pieces of packing wood that supported the short ends of the box. The instructions state to Ensure that all parts and hardware are available before beginning assembly. So I did. Two of the outside wood pieces are missing. I also counted all the screws and other hardware. Amazingly all were accounted for because the plastic bags were so brittle that they were breaking open as I handled them. There are some spare parts but not of all hardware. The wood that was present was all in good shape. I knew that it wasnt real wood and didnt expect real wood for this price. It looks fine. The hinges and feet seem sturdy. I called - customer service this morning and spoke with a polite lady after a non-existent wait who told me that I was required to fill out the replacement part form on their website. And that there was about a 2 week backlog in the parts department. I understand things are behind somewhat due to COVID. There are plenty of people who would be grateful for temporary work. I dont consider it reasonable that I should have to wait 2 weeks for missing parts for something that was delivered in less than 1 week and has been paid for. It will not be possible to assemble this without those parts. So for two weeks, it will have to lay on the floor in my living room and have two (small) dogs walk on it. Yes, I can cover it but it wont do a lot of good! And no, I cannot move it anywhere else. When completing the form, the shipping tracking number is required even though I received it. I was told, very politely, that if I didnt want to wait 2 weeks for the missing parts that I could contact and request a whole unit replacement. If I thought that I could get it back in the box and felt more positive about getting all the parts the next time, I would do that. I do not like writing negative reviews and I did read a few before I ordered this and ordered it anyway. Maybe this is an unusual thing. But I dont think the parts department would be that behind if it were (even with COVID.) I will update this when my missing parts arrive. Maybe the end result will be worth it. However, if had anything similar (and I checked) even if it were more expensive I probably would have bought it from them.