While assembling the bed frame today, I noticed one of the pieces were defective (there was no thread in the screw hole, thus the screw wouldnt lock in). Called and they said since it was purchased within 30 days from , I have to contact to get the part. Called and they said they can only ship a FULL replacement product. This product weights like 250lbs, plus I already opened the box and assembled the parts, how does it makes sense to send me the whole product instead of just the part. Reached out to again and awaiting their response. Other than that, its a great product!
Looks good, but one of the parts were defective
While assembling the bed frame today, I noticed one of the pieces were defective (there was no thread in the screw hole, thus the screw wouldnt lock in). Called and they said since it was purchased within 30 days from , I have to contact to get the part. Called and they said they can only ship a FULL replacement product. This product weights like 250lbs, plus I already opened the box and assembled the parts, how does it makes sense to send me the whole product instead of just the part. Reached out to again and awaiting their response. Other than that, its a great product!