I normally dont consider reviews too much but I should have listened this time. I actually like the couch and the sturdy feel of it, HOWEVER the alignment holes in the couch where you would screw in the brackets were way off making the couch crooked and nearly unattachable to each other. ALSO, the brackets themselves were welded entirely off making the brackets unable to safely screw into the couch. Seller customer contact is even worse...I reached out letting them know the defective/damaged things with the couch, I was told it would take about 1-3 days for a response so I waited 4 to give them some time and ended up having to reach back out again which then I was told it take 3-5 days for a response...So I waited a week and heard nothing before again reaching back out, well then they said to wait like another 2 day. At this point I was frustrated and it felt like they were just pushing this off. Finally got back saying they can send replacement parts for the defects instead of a full refund, I mentioned that the whole unalignment is on the couches themselves and its not just an issue with the brackets. Well she said since im REFUSING (all caps like that in her response too..) part replacement they will be scheduling a pickup ASAP, at this point they havent refunded me anything and wanted to schedule a company to come take the couch away. Kept telling me I received things when I didnt, they ended up sending replacement parts anyways which was just screw. I literally sent them all the photos of defects and they didnt even send the correct parts. They kept accusing my of refusing things and not listening to what I was telling them, needless to say this company has a great product with unfortunate defects and a horrific customer contact for resolutions. Save yourself a headache and deal with a different seller, the couch is still nice.
Avoid this seller
I normally dont consider reviews too much but I should have listened this time. I actually like the couch and the sturdy feel of it, HOWEVER the alignment holes in the couch where you would screw in the brackets were way off making the couch crooked and nearly unattachable to each other. ALSO, the brackets themselves were welded entirely off making the brackets unable to safely screw into the couch. Seller customer contact is even worse...I reached out letting them know the defective/damaged things with the couch, I was told it would take about 1-3 days for a response so I waited 4 to give them some time and ended up having to reach back out again which then I was told it take 3-5 days for a response...So I waited a week and heard nothing before again reaching back out, well then they said to wait like another 2 day. At this point I was frustrated and it felt like they were just pushing this off. Finally got back saying they can send replacement parts for the defects instead of a full refund, I mentioned that the whole unalignment is on the couches themselves and its not just an issue with the brackets. Well she said since im REFUSING (all caps like that in her response too..) part replacement they will be scheduling a pickup ASAP, at this point they havent refunded me anything and wanted to schedule a company to come take the couch away. Kept telling me I received things when I didnt, they ended up sending replacement parts anyways which was just screw. I literally sent them all the photos of defects and they didnt even send the correct parts. They kept accusing my of refusing things and not listening to what I was telling them, needless to say this company has a great product with unfortunate defects and a horrific customer contact for resolutions. Save yourself a headache and deal with a different seller, the couch is still nice.