Delivery: came in two separate packaging. Immediately noticed the instructions on how to cut open as well as contact information for support for and damages to the cushions.
Directions: very simple but the beat surprise was they give you a WHOLE TOOL. Not that little buckle buster Allen wrench thing. Its a double sided Phillips/flat head combo!! Immediately impressed!
Assembly: sooo simple. I was watch RHONJ and putting the couch together at the same time by myself. Some of the feet were scratched up but who cares? They wont be seen especially if you are putting it on carpet or a rug.
Now here is the fun part. When going to slide the back of the couch down into the base bracket, one side wouldnt meet. (Had to put on our thinking cap at this point) Got my husband to help me side the back down in every way possible to get both sides to catch and nothing work. (Already had my email drafted up to send the the support email on the outside of the box to ask what could be done.) We had the idea to loosen the brackets on the base of the couch so give them some play to hopefully catch the top bracket and TAA/DAAAA! It worked. Sits beautifully and feels well supported even away from the wall.
Customer support: Remember that I had my email drafted up to send. Well I had sent it. Went downstairs to eat dinner then got the kid ready for bed. Came back to my phone and already had a response from customer support! (Im shookith) Never in the history of customer support has a response been sent this fast! No it was not a robo message. It was a person asking me for more information even suggested to make a video of the problem so they can properly assist me! I felt bad that we had the idea to loosen the brackets before seeing the email from support because I would have gladly cooperated. I instead informed them of our actions and are happy still with the purchase. THEY RESPONDED!!! They thanked me for the purchase and gave an offer for further assistance if needed.
Completely satisfied with this purchase! LOVE LOVE!!
Worth the purchase!
Delivery: came in two separate packaging. Immediately noticed the instructions on how to cut open as well as contact information for support for and damages to the cushions. Directions: very simple but the beat surprise was they give you a WHOLE TOOL. Not that little buckle buster Allen wrench thing. Its a double sided Phillips/flat head combo!! Immediately impressed! Assembly: sooo simple. I was watch RHONJ and putting the couch together at the same time by myself. Some of the feet were scratched up but who cares? They wont be seen especially if you are putting it on carpet or a rug. Now here is the fun part. When going to slide the back of the couch down into the base bracket, one side wouldnt meet. (Had to put on our thinking cap at this point) Got my husband to help me side the back down in every way possible to get both sides to catch and nothing work. (Already had my email drafted up to send the the support email on the outside of the box to ask what could be done.) We had the idea to loosen the brackets on the base of the couch so give them some play to hopefully catch the top bracket and TAA/DAAAA! It worked. Sits beautifully and feels well supported even away from the wall. Customer support: Remember that I had my email drafted up to send. Well I had sent it. Went downstairs to eat dinner then got the kid ready for bed. Came back to my phone and already had a response from customer support! (Im shookith) Never in the history of customer support has a response been sent this fast! No it was not a robo message. It was a person asking me for more information even suggested to make a video of the problem so they can properly assist me! I felt bad that we had the idea to loosen the brackets before seeing the email from support because I would have gladly cooperated. I instead informed them of our actions and are happy still with the purchase. THEY RESPONDED!!! They thanked me for the purchase and gave an offer for further assistance if needed. Completely satisfied with this purchase! LOVE LOVE!!