I wanted to like this couch because its what I was looking for and frankly, it looks just as it does in the picture. However, the back of the couch didnt quite meet the base of the couch, rendering it useless. I called the company and they didnt call me back so I got another couch elsewhere. Meanwhile when I finally got in touch with them, they said they already mailed (though I never got) a replacement for the back of the couch. Since I had already bought something else they suggested for a refund, I donate it to salvation army which I waited two weeks to do. They refused it which isnt surprising. I didnt want a defective couch. Why would they, So now its three weeks later and I still have the couch in my garage. I again called and they said theyre processing a refund and to just throw the couch out. Seems sad all around. Not a bad couch (though not very comfortable) and had they sent all working pieces someone could have used it. One note: the wood arms are solid, heavy wood. Other than the defective back, it seems pretty well made for the money. But I wont buy a couch online again.highly disappointed!!!
Pieces didnt fit, had to request refund
I wanted to like this couch because its what I was looking for and frankly, it looks just as it does in the picture. However, the back of the couch didnt quite meet the base of the couch, rendering it useless. I called the company and they didnt call me back so I got another couch elsewhere. Meanwhile when I finally got in touch with them, they said they already mailed (though I never got) a replacement for the back of the couch. Since I had already bought something else they suggested for a refund, I donate it to salvation army which I waited two weeks to do. They refused it which isnt surprising. I didnt want a defective couch. Why would they, So now its three weeks later and I still have the couch in my garage. I again called and they said theyre processing a refund and to just throw the couch out. Seems sad all around. Not a bad couch (though not very comfortable) and had they sent all working pieces someone could have used it. One note: the wood arms are solid, heavy wood. Other than the defective back, it seems pretty well made for the money. But I wont buy a couch online again.highly disappointed!!!