The cover is very poorly made. Trampoline is nice. Customer service was Excellent.
The cover ripped in under three months. Multiple failure holes. Holes spread easily. I talked to a service rep and they provided a brand-new superior cover at no cost. I was impressed. In general, I expect sub-par products and no customer service these days. This experience was refreshing. I do hope they update their standard cover however. I changed my rating from 2 to 5 stars as I now have a great trampoline and cover.
The cover is very poorly made. Trampoline is nice. Customer service was Excellent.
The cover ripped in under three months. Multiple failure holes. Holes spread easily. I talked to a service rep and they provided a brand-new superior cover at no cost. I was impressed. In general, I expect sub-par products and no customer service these days. This experience was refreshing. I do hope they update their standard cover however. I changed my rating from 2 to 5 stars as I now have a great trampoline and cover.