This Thanksgiving, I am grateful for the new appreciation has given me for the quality of IKEA and Target furniture.
Pros:
/Nice guy at customer service.
Cons:
/Arrived with an entire pack of screws missing. (See picture.)
/I had to reorder the parts one by one online.
/They wouldnt rush the replacements even though it was their mistake.
/Confirmation email did not list what replacement parts I ordered. Glad I took a screenshot at the time.
/When the replacement parts arrived, they were still missing parts and even sent the wrong size screw for one of the handles. (See picture.)
/VERY poor quality materials. I am used to inexpensive furniture but this is a new low. One board actually split in two places when assembled as directed. (See picture.) Im handy and have never had this happen. I think they needed guide holes that werent there.
/Instructions are lacking. Pieces do not align as shown. Again, Im handy.
/Arrived in one unwieldy, extremely heavy box. Split it up, guys.
/About half the large wood pieces arrived slightly damaged.
I am hoping this is just the company tripping over themselves because they grew too fast or something. But for now, dont give them your time and money. This is a type of item to get in person at your closest IKEA or Target.
I regret this purchase.
This Thanksgiving, I am grateful for the new appreciation has given me for the quality of IKEA and Target furniture. Pros: /Nice guy at customer service. Cons: /Arrived with an entire pack of screws missing. (See picture.) /I had to reorder the parts one by one online. /They wouldnt rush the replacements even though it was their mistake. /Confirmation email did not list what replacement parts I ordered. Glad I took a screenshot at the time. /When the replacement parts arrived, they were still missing parts and even sent the wrong size screw for one of the handles. (See picture.) /VERY poor quality materials. I am used to inexpensive furniture but this is a new low. One board actually split in two places when assembled as directed. (See picture.) Im handy and have never had this happen. I think they needed guide holes that werent there. /Instructions are lacking. Pieces do not align as shown. Again, Im handy. /Arrived in one unwieldy, extremely heavy box. Split it up, guys. /About half the large wood pieces arrived slightly damaged. I am hoping this is just the company tripping over themselves because they grew too fast or something. But for now, dont give them your time and money. This is a type of item to get in person at your closest IKEA or Target.