This futon was purchased for my daughters bedroom. It came with a slice in the fabric on the back. Unfortunately this futon is in the middle of her bedroom not against a wall and therefor the defect would have been visible. I contacted their customer support and they were surprisingly outstanding. They answered every message same day and we spoke back and forth until we found a suitable resolution. The futon itself is super comfortable!!! And the teal color is gorgeous! She wanted to have this in her room for when friends sleepover. After her first sleepover with it I asked her friend (17 years old) if it were comfortable for sleeping and she said it was super comfortable. Very happy with this purchase.
Very happy customer
This futon was purchased for my daughters bedroom. It came with a slice in the fabric on the back. Unfortunately this futon is in the middle of her bedroom not against a wall and therefor the defect would have been visible. I contacted their customer support and they were surprisingly outstanding. They answered every message same day and we spoke back and forth until we found a suitable resolution. The futon itself is super comfortable!!! And the teal color is gorgeous! She wanted to have this in her room for when friends sleepover. After her first sleepover with it I asked her friend (17 years old) if it were comfortable for sleeping and she said it was super comfortable. Very happy with this purchase.