I ordered this chair for my new work from home setup. Im nowhere near the intended weight capacity for this chair, but I figured the wider seat would be nice to be able to sit with my legs tucked under me (criss cross) from time to time. It arrived quickly, and it came with easy to understand assembly instructions. I had used this chair for several days when the mechanism that holds the chair in the reclined position started giving out. It would make a loud metal snap noise, and the back would launch forward. I reached out to customer support, and I cannot rate that team highly enough. They were fantastic. Within an hour of reaching out, they responded asking some additional questions. I sent a picture over of the part causing the issue, and they immediately had a new part sent out for me. It arrived from overseas in a matter of days. I have never disassembled an office chair before, so I did have to consult with YouTube, but I did get the new part installed with minimal issue (picture of that process included). Since then, the chair has been perfect and completely without issue, and is very comfortable! I LOVE that the arms fold up so that it tucks away neatly into my desk. Things of note: I did add a lumbar support pillow, and the cloth material is a magnet for pet hairs. That aside, I absolutely love this chair and would reorder if needed. A++ to their customer support team. I wish every seller on was as helpful as they were!
Phenomenal customer support team
I ordered this chair for my new work from home setup. Im nowhere near the intended weight capacity for this chair, but I figured the wider seat would be nice to be able to sit with my legs tucked under me (criss cross) from time to time. It arrived quickly, and it came with easy to understand assembly instructions. I had used this chair for several days when the mechanism that holds the chair in the reclined position started giving out. It would make a loud metal snap noise, and the back would launch forward. I reached out to customer support, and I cannot rate that team highly enough. They were fantastic. Within an hour of reaching out, they responded asking some additional questions. I sent a picture over of the part causing the issue, and they immediately had a new part sent out for me. It arrived from overseas in a matter of days. I have never disassembled an office chair before, so I did have to consult with YouTube, but I did get the new part installed with minimal issue (picture of that process included). Since then, the chair has been perfect and completely without issue, and is very comfortable! I LOVE that the arms fold up so that it tucks away neatly into my desk. Things of note: I did add a lumbar support pillow, and the cloth material is a magnet for pet hairs. That aside, I absolutely love this chair and would reorder if needed. A++ to their customer support team. I wish every seller on was as helpful as they were!