Got this as a gift from my mother in law for my kids. A storm flipped it upside down and slightly bent a couple of the netting poles, and then a few months after wed righted it, my four year old decided to hang off the bent pole. Unsurprisingly the already damaged pole gave way and is now at a complete 90 degrees.
I contacted customer support - thank you Green! - and they made the process very simple and sent me two new poles free of charge. I would definitely recommend the company. Very easy to work with and prompt to help for those unfortunate moments.
We really like it
Got this as a gift from my mother in law for my kids. A storm flipped it upside down and slightly bent a couple of the netting poles, and then a few months after wed righted it, my four year old decided to hang off the bent pole. Unsurprisingly the already damaged pole gave way and is now at a complete 90 degrees. I contacted customer support - thank you Green! - and they made the process very simple and sent me two new poles free of charge. I would definitely recommend the company. Very easy to work with and prompt to help for those unfortunate moments.