We received this item without the screws that attach the horizontal bar to the vertical bars. The handles are a safety feature (especially for young kids). I consider this to be a significant defect, but I didnt realize it until everything else was set up, at which point I didnt want to repack everything for a return. In hindsight, the bag the trampoline was in had a large hole, so it was most likely a return for the same issue (and a quality control problem on the sellers part, or s). offered us a credit but couldnt get us in touch with the seller. Disappointing. It seems like it should be a simple thing to contact the manufacturer and get the correct screws. Hopefully I can find the correct size at a hardware store. Otherwise the trampoline seems fine so far. Easy to set up aside from the missing pieces. Perfect size for our space. Hopefully it will last.
Missing screws.
We received this item without the screws that attach the horizontal bar to the vertical bars. The handles are a safety feature (especially for young kids). I consider this to be a significant defect, but I didnt realize it until everything else was set up, at which point I didnt want to repack everything for a return. In hindsight, the bag the trampoline was in had a large hole, so it was most likely a return for the same issue (and a quality control problem on the sellers part, or s). offered us a credit but couldnt get us in touch with the seller. Disappointing. It seems like it should be a simple thing to contact the manufacturer and get the correct screws. Hopefully I can find the correct size at a hardware store. Otherwise the trampoline seems fine so far. Easy to set up aside from the missing pieces. Perfect size for our space. Hopefully it will last.