The actual bed is very nicely made and easy to assembly. The product came without the wood plugs to cover the screws. I have been emailing customer service for a week and tried to call today but was on hold for 10 minutes and gave up. The person I am emailing seems to not understand English or know how to write in English. I keep being asked the same questions over and over. The most recent email has a list of 5 or 6 steps that I must follow to get some help with a very simple request!!
Terrible customer service!
The actual bed is very nicely made and easy to assembly. The product came without the wood plugs to cover the screws. I have been emailing customer service for a week and tried to call today but was on hold for 10 minutes and gave up. The person I am emailing seems to not understand English or know how to write in English. I keep being asked the same questions over and over. The most recent email has a list of 5 or 6 steps that I must follow to get some help with a very simple request!!