Had issues but Customer Service was amazing to fix it
I was very specific to get measurements for everything on this bed before purchasing it. It is NOT AT ALL the measurements that are listed. The headboard is super short...
EDIT TO REFLECT THE COMPANY FIXING THE ISSUE....
My product was delivered and sat boxed for almost 6 weeks (issues on my end) when I finally went to put the bed together the headboard was super short, not the tall adjustable one that I thought id received. I did reach out to the seller who was extremely apologetic and explained that they had a manufacturing defect. they have been very helpful and willing to make me happy with my purchase, even after being out of my 30 day return range. Being that they were unsure if sending a new headboard would be defective also (coming from the same warehouse) they offered a full refund or keep the wrong bed with a discounted rate... YESS EVEN AFTER IT WAS WELL OVER MY 30 DAYS!!! I expected more. It was a regrettable buy.
Had issues but Customer Service was amazing to fix it
I was very specific to get measurements for everything on this bed before purchasing it. It is NOT AT ALL the measurements that are listed. The headboard is super short... EDIT TO REFLECT THE COMPANY FIXING THE ISSUE.... My product was delivered and sat boxed for almost 6 weeks (issues on my end) when I finally went to put the bed together the headboard was super short, not the tall adjustable one that I thought id received. I did reach out to the seller who was extremely apologetic and explained that they had a manufacturing defect. they have been very helpful and willing to make me happy with my purchase, even after being out of my 30 day return range. Being that they were unsure if sending a new headboard would be defective also (coming from the same warehouse) they offered a full refund or keep the wrong bed with a discounted rate... YESS EVEN AFTER IT WAS WELL OVER MY 30 DAYS!!! I expected more. It was a regrettable buy.