Easy to assemble! So luxurious! This was my 3rd purchase of a Moonshadow mattress as a gift. I helped unboxed it and do the setup for a friend and noticed there was hardly any firmness or support. Once I got home I checked my mattress which is about 5 years old and confirmed there was something wrong. I noticed there were a couple of negative reviews about the mattress on with the same complaint. I called directly the next day and they were prompt to discuss warranty and get me a replacement. The new mattress is perfect and World of Futons was wonderful in keeping me updated throughout the return process.
In a world were customer service from either the seller or manufacturer seems to be in decline. Im happy to report that both and World of Futons were outstanding and exceeded my expectations. I could not recommend mattresses any higher.
Top notch service
Easy to assemble! So luxurious! This was my 3rd purchase of a Moonshadow mattress as a gift. I helped unboxed it and do the setup for a friend and noticed there was hardly any firmness or support. Once I got home I checked my mattress which is about 5 years old and confirmed there was something wrong. I noticed there were a couple of negative reviews about the mattress on with the same complaint. I called directly the next day and they were prompt to discuss warranty and get me a replacement. The new mattress is perfect and World of Futons was wonderful in keeping me updated throughout the return process. In a world were customer service from either the seller or manufacturer seems to be in decline. Im happy to report that both and World of Futons were outstanding and exceeded my expectations. I could not recommend mattresses any higher.