We like the bed. Its solid and looks nice. Im giving it one star because of a defective part and poor costumer service. One rail was bowed and to long. The package had papers for replacement parts so we emailed, called and left several messages and no response! Im afraid my daughter is going to get stuck or fall because of the missing rail. I threatened to contact the BBB in an email and got an immediate response to that email but after I gave them the information about the bed that they requested / nothing! Obviously this company does not focus on customer service or safety.
Good bed / BAD customer service
We like the bed. Its solid and looks nice. Im giving it one star because of a defective part and poor costumer service. One rail was bowed and to long. The package had papers for replacement parts so we emailed, called and left several messages and no response! Im afraid my daughter is going to get stuck or fall because of the missing rail. I threatened to contact the BBB in an email and got an immediate response to that email but after I gave them the information about the bed that they requested / nothing! Obviously this company does not focus on customer service or safety.