Update: these beds have not been proven to me they are worth the money. Last night when I was leaning on the side with my elbow into the mattress looking on the floor for my phone charger cord the leg crumbled out from under me. This is July 2018 and we barely have had these a year. Come on beds last for years! Now what do I do? Prop up with a brick?
Big boxes came. Wow so heavy. Put the bed together to do the last thing of putting in the metal bar that keeps mattress from sliding off. On one of the two beds there was eyelets to properly put in the bar, on the other there were no holes. Called and they are still thinking about what to do. I followed the conpany directions which the last thing is to insert the bar. Now what is fair to me? It took a hour putting it together, carrying up 2 flights of stairs. And now they want me to take it apart and send it back. All I have asked for is to swap out the bed part that is the issue.
Now last night new problems: now the one remote is moving both twin xl beds that are side by side to make a king. We didthis to get split control. Saturday this was not a problem. Next, about 3 pm it woke me up with a strange noise. I think the massage thing was split second vibrating like sound but no vibrate. Finally I had to unplug it to get to sleep.
I will be back to let you know how handles this. I like , but if this was my first purchase it would scare me away from as how they are not cooperating with me.
GOOD NEWS!
I Called the company and they apologized for the issue and is totally making it right to our satisfaction. So I am changing this to a 5 star from a one. Bad for how handled this but Good for how the manufacturer did. I think the factory will improve their quality control. Nice person at Brands that I spoke with.
Second Thoughts Solution found
Update: these beds have not been proven to me they are worth the money. Last night when I was leaning on the side with my elbow into the mattress looking on the floor for my phone charger cord the leg crumbled out from under me. This is July 2018 and we barely have had these a year. Come on beds last for years! Now what do I do? Prop up with a brick? Big boxes came. Wow so heavy. Put the bed together to do the last thing of putting in the metal bar that keeps mattress from sliding off. On one of the two beds there was eyelets to properly put in the bar, on the other there were no holes. Called and they are still thinking about what to do. I followed the conpany directions which the last thing is to insert the bar. Now what is fair to me? It took a hour putting it together, carrying up 2 flights of stairs. And now they want me to take it apart and send it back. All I have asked for is to swap out the bed part that is the issue. Now last night new problems: now the one remote is moving both twin xl beds that are side by side to make a king. We didthis to get split control. Saturday this was not a problem. Next, about 3 pm it woke me up with a strange noise. I think the massage thing was split second vibrating like sound but no vibrate. Finally I had to unplug it to get to sleep. I will be back to let you know how handles this. I like , but if this was my first purchase it would scare me away from as how they are not cooperating with me. GOOD NEWS! I Called the company and they apologized for the issue and is totally making it right to our satisfaction. So I am changing this to a 5 star from a one. Bad for how handled this but Good for how the manufacturer did. I think the factory will improve their quality control. Nice person at Brands that I spoke with.