Overall, we decided to keep the sofa, and after a few weeks are satisfied with how everything worked out, but it wasn't a seamless process. QC may be an issue with this brand. Also, would buy it again at our price ($600), but not for twice that, which is what it's going for now.
Buying a couch online is risky, but given the pandemic and all the restrictions on stores being open we decided to roll the dice, especially since offers a 30 day return window.
A few things to mention:
-Color: We went with the dark blue option, but it's not nearly as dark as the pictures. Would've preferred the color in the photos, but we were pleasantly surprised with the level of heather in the fabric. Not a dealbreaker though.
-Quality/construction: The first couch we received had a major frame issue -- one side of the couch was too long so the frame didn't sit flush. All 4 legs didn't touch the ground, so we exchanged it. The replacement couch was much better -- solid wood frame and constructed well with no structural issues. Wasn't crazy about the staples at the bottom of the frame holding the upholstery, but not unusual for a couch at this price point.
-Assembly: Take 5-10 mins, very easy.
-Process: The order/delivery process was very easy and the delivery companies were communicative. Like I mentioned earlier, the first couch had major issues, so we had to schedule an exchange. The easy thing was that the delivery company took the first couch, so we didn't have to schedule 2 separate visits. A bit of a headache regardless, but made it relatively painless.
For folks on the fence, I would pull the trigger if you can get a good deal (less than $800, there are major price swings for this model), and if you're not married to the exact color in the photos.
Happy with the sofa, but YMMV based on price
Overall, we decided to keep the sofa, and after a few weeks are satisfied with how everything worked out, but it wasn't a seamless process. QC may be an issue with this brand. Also, would buy it again at our price ($600), but not for twice that, which is what it's going for now. Buying a couch online is risky, but given the pandemic and all the restrictions on stores being open we decided to roll the dice, especially since offers a 30 day return window. A few things to mention: -Color: We went with the dark blue option, but it's not nearly as dark as the pictures. Would've preferred the color in the photos, but we were pleasantly surprised with the level of heather in the fabric. Not a dealbreaker though. -Quality/construction: The first couch we received had a major frame issue -- one side of the couch was too long so the frame didn't sit flush. All 4 legs didn't touch the ground, so we exchanged it. The replacement couch was much better -- solid wood frame and constructed well with no structural issues. Wasn't crazy about the staples at the bottom of the frame holding the upholstery, but not unusual for a couch at this price point. -Assembly: Take 5-10 mins, very easy. -Process: The order/delivery process was very easy and the delivery companies were communicative. Like I mentioned earlier, the first couch had major issues, so we had to schedule an exchange. The easy thing was that the delivery company took the first couch, so we didn't have to schedule 2 separate visits. A bit of a headache regardless, but made it relatively painless. For folks on the fence, I would pull the trigger if you can get a good deal (less than $800, there are major price swings for this model), and if you're not married to the exact color in the photos.