Based on 418 Reviews

Average

4.7

(418 Reviews)
5 Star
340
4 Star
38
3 Star
30
2 Star
8
1 Star
2
  • user2

    Horrible customer service

    The bed is a good bed and yes its solid but at the same time, not as solid and heavy as a bed you would get from a store likeee pottery barn etc. there are a lot of blemishes and defects so its lacks good craftsmanship. The assembly is very straight forward and easy. One of the parts (stability leg) was not machined correctly and the screw would just keep spinning in the hole. I emailed customer service and they literally act likeee they are not reading anything Im telling them. Im on my 4th email after I clearly explained everything and they just keep replying with the same question. Its almost likeee a defective robot is running their email system.