The customer service manager at , Ernesto is fantastic to work with! My kids were rough housing and jumped on the bed. The long piece of the frame cracked and could no longer support the bunkie board/mattress. I sent an email to asking if I could purchase a replacement (along with pictures of the damage) and he sent it the next day via FedEx. I thought we were going to have to trash the frame after only owning it a few short months, but thankfully we wont now!
Outstanding customer service
The customer service manager at , Ernesto is fantastic to work with! My kids were rough housing and jumped on the bed. The long piece of the frame cracked and could no longer support the bunkie board/mattress. I sent an email to asking if I could purchase a replacement (along with pictures of the damage) and he sent it the next day via FedEx. I thought we were going to have to trash the frame after only owning it a few short months, but thankfully we wont now!