We bought this bed 9/19/19. One of the main supports broke 2 weeks ago, more likely due to an accident fall on the bed, than a manufacturing defect and/or flaw. Since it has a 5 year warranty, we called the manufacturer and asked if they could send us a support. The person on the phone was very pleasant. He told us to send an email to the email address in the Assembly instructions explaining what we needed and with our proof of purchase. No questions asked about how it broke, was it misused?, etc. We pulled up this order, got the order number, and sent that email.
They sent a replacement support out the next day and we had it the day after! We call this Awesome Customer Service! Thank You !
Awesome Customer Service!
We bought this bed 9/19/19. One of the main supports broke 2 weeks ago, more likely due to an accident fall on the bed, than a manufacturing defect and/or flaw. Since it has a 5 year warranty, we called the manufacturer and asked if they could send us a support. The person on the phone was very pleasant. He told us to send an email to the email address in the Assembly instructions explaining what we needed and with our proof of purchase. No questions asked about how it broke, was it misused?, etc. We pulled up this order, got the order number, and sent that email. They sent a replacement support out the next day and we had it the day after! We call this Awesome Customer Service! Thank You !