UPDATE: I was contacted by Customer Service and was OVERWHELMED by their response to provide a new chair! Controls have been updated and the new chair is AMAZING! 2 controls now instead of one: 1 control moves the chair up down, 1 control to select heat and/or massage. Totally silent in up and down movement, can still watch tv with heat massage. Cannot say enough good things about this merchant! AMAZING CUSTOMER SERVICE!! Thank you, !!
UPDATE to STOPPED WORKING after 22 months!
UPDATE: I was contacted by Customer Service and was OVERWHELMED by their response to provide a new chair! Controls have been updated and the new chair is AMAZING! 2 controls now instead of one: 1 control moves the chair up down, 1 control to select heat and/or massage. Totally silent in up and down movement, can still watch tv with heat massage. Cannot say enough good things about this merchant! AMAZING CUSTOMER SERVICE!! Thank you, !!